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About the event that the passport cannot be read on some Android devices

We are pleased to inform you that at the time of issuance of vaccination certificates for overseas use, we have confirmed that some Android devices are unable to read passports.

Cause of occurrence

This may be caused by an update to the Google Play development Service that was recently released.
This update is delivered to each device sequentially by Google, and is automatically updated without user operation.

How to respond

It has been confirmed that the deletion of the Google Play development Service resolved the issue.
Be sure to check the precautions before performing the operation.

Cautions: important

The data wipe procedure will delete some information stored on your device (such as transit cards, COVID cards, and virtual payment cards stored in Google Pay), which may require you to log back in or reconfigure.
After performing the work, we recommend that you confirm your login to Google Pay, a transportation IC card app, an electronic money app, and so on.

  1. Open the Settings app in smartphone.
  2. Tap Apps & gt; Show All Apps.
  3. Scroll down or search to find Google Play development Services.
  4. Tap [Google Play development Service].
  5. Tap Storage & gt; Manage Space & gt; Erase All Data.

Reference

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