The design of Mynaportal has been renewed. The child allowances Current Status Notice Application screen and others have become easier to use.
- Published:
Mynaportal serves as "the gateway between my life and the government with My Number Card as the key." In order to make Mynaportal more user-friendly, we reviewed the UI and UX (user interface and experience) from the user's perspective and made improvements such as renewing the design.
In addition, we have introduced a login operation support function using a chatbot and improved the application screen to reduce the burden of entering the child allowances Current Status Notice. We plan to continuously improve other functions from July.
Mynaportal Renewal
Design Review
The flow of screen configuration and service selection has been radically revised, including the display of recommended information on the top screen and the use of easy-to-understand icons for intuitive selection.
Interactive login support for users
We have made a implementation for a chatbot function that provides guidance on how to log in, which is frequently asked by users.
Reviewing the flow of the Mynaportal AP (app) screen
Up until now, when you launched the Mynaportal app, only the function name such as "2 d barcode reading" was displayed, which was not intuitive. We revised the screen configuration so that you can select the service immediately after opening the app.
Implementation of application screen improvement to reduce the burden of entering the child allowances Current Status Notice
We have added a function that makes it unnecessary to enter the applicant information by selecting "Apply with the details of the postcard" if the status of the recipient is no different than the details notified by the municipality. This function will be available from June 1, 2021 (2021).
Release Date
Monday, May 31, 2021 (2021)
How to use
Using the Browser
Please refer to "smartphone" if you are using a PC or Mynaportal browser.
https://myna.go.jp/
Using the App
If you use iPhones or Androids, you can download the Mynaportal app (Mynaportal AP) from the respective app stores.
*If you have already downloaded it, it will be automatically updated.
for iOS https://apps.apple.com/jp/app/id1476359069
for Android https://play.google.com/store/apps/details?id=jp.go.cas.mpa
Inquiries about Mynaportal
My Number General Toll-free Number
0120-95-0178 (Free)
Follow the voice guidance and proceed to "No. 4 (Inquiries about Mynaportal)".
Reception hours (excluding year-end and New Year holidays)
Weekdays 9:30 am to 8:00 pm
From 9:30 am to 5:30 pm on weekends and holidays