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Frequently Asked Questions: What if I have trouble registering my public money receiving account?

Last Updated:

Please refer to the video of the steps for application for registration of public money receiving account.
If you use the Android version, first of all, you need to prepare a My Number Card and log in by the method of "using your card".
For details of "what to prepare in advance" and "precautions", please refer to "How to register public money receiving account by Mynaportal ".

Q4-1 I have entered the correct account information, but I cannot proceed to the next step. Is there anything I should be aware of?

A4-1

Please note the following and try again.

  • Is the number of the account number entered correctly?
  • Have you entered an account in your name?
  • Did you enter the same name as the account name * 1 in the Katakana name field?
  • If there is a space between the surname and first name in the account name * 1, did you enter the same space in the name Katakana field (for example, Maina Taro)?
  • Please note the type of account that can be used for public money receiving account * 2
  • Please note that this is a settlement account. Accounts, etc. provided as collateral cannot be used.

* 1 The account name to be entered is in Katakana or English that is written on the back of the cover of the passbook.
* 2 Available accounts are as follows.

  • Ordinary Deposit Account, Ordinary Savings Account (Bank, Shinkin Bank, etc.), Ordinary Savings Account (Japan Post Bank)
  • Checking Account / Quick Savings Account (Transfer Account in the case of Japan Post Bank)
  • General Account (for ordinary deposits and savings)

Q4-2 Where can I check the registration results of my account?

A4-2

Mynaportal and check the registered result. Follow steps 1 to 4 below.

  1. After logging into Mynaportal, click on the "Menu" button at the top of the screen
    The top page of Mynaportal is displayed while you are logged in. The

  2. Click the Application Status Inquiry button
    The account menu screen is displayed. The

  3. The main result statuses are In Progress, Complete, and Rejected.

    • In Progress: Please wait
    • Complete: Account registration completed successfully.
    • Rejected: Account registration failed
      The application status inquiry list screen is displayed. The registration result is displayed in the right column of each status and is surrounded by an orange frame.

  4. You can check the registration result details.
    The registration result detail screen is displayed. The guidance text of the main registration result is described at the bottom and is surrounded by an orange frame.

Q4-3 I applied for the registration of public money receiving account, but it seems that I could not register it well. What should I do?

A4-3

Details of Registration Results ①

It was not possible to register or change the public money receiving account (record in the public benefit payment account register).
The reason for not being able to register or change is as follows.

  • There was an error in the account information you requested.
    Please confirm the name of the branch office, account number, account name, etc. from the cash card or passbook, and apply for registration again from Mynaportal.

How to respond
Answer to Q4-1 (A4-1): Please check the points to be noted in the and apply for registration or change of the public money receiving account.

Details of registration results ②

It was not possible to register or change the public money receiving account (record in the public benefit payment account register).
The reason for not being able to register or change is as follows.

  • The bank account you applied for was not a bank that can be registered as a public money receiving account.
    Please confirm the financial institutions that can be registered as a public money receiving account on the relevant page public money receiving account Registration System and apply for registration again from Mynaportal.

How to respond
The financial institution of the selected account is not eligible for registration in public money receiving account. Please select an account with a different financial institution.
[Reference]
Financial institutions that can be registered as a public money receiving account

Details of Registration Results ③

It was not possible to register or change the public money receiving account (record in the public benefit payment account register).
The reason for not being able to register or change is as follows.

  • The account you applied for could not be registered as a public money receiving account.
    Please register another account from Mynaportal.

How to respond
The following deposit accounts can be registered in public money receiving account. Please note that other deposit accounts cannot be registered, so please select another account.

  • Ordinary Deposit Account, Ordinary Savings Account (Bank, Shinkin Bank, etc.), Ordinary Savings Account (Japan Post Bank)
  • Checking Account / Quick Savings Account (Transfer Account in the case of Japan Post Bank)
  • General Account (for ordinary deposits and savings)
Details of registration results ④

Failed to register or change public money receiving account (record in the register of accounts for payment of public benefits, etc.)
The reason for not being able to register or change is as follows.

  • The same account that you applied for is already registered as a public money receiving account.
    Please check the registration status of public money receiving account from Mynaportal.

How to respond
Please select another account and apply for registration of public money receiving account from Mynaportal .
If the account you have selected is in your name and you do not remember registering it with public money receiving account, please contact us.
(How to contact)
Inquiries about how to operate Mynaportal