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FAQs: When Can't Registration of public money receiving account Well?

We have made a video of the Registration of public money receiving account application step, so please refer to it.
If you are using the Android version, first of all, you need to prepare your My Number Card and log in using the "Use your card" method.
For more information on "What to prepare in advance" and "Precautions," see "Registration of public money receiving account Method by Mynaportal."

Q4-1. I entered the correct account information, but I cannot proceed to the next step. Is there anything I should be aware of?

A4-1

Please try again, noting the following:

  • Is the number of the account number entered correctly?
  • Have you entered an account in your name?
  • Is the same name as the account holder name * 1 entered in the name katakana column? In particular, please be aware of the case sensitivity (e.g., and) and the number of characters to be the same.
  • If there is a space between your name and first name in the account holder name * 1, do you also enter a space in the name katakana column (e.g., Mainataro)?
  • Please be aware of the type of account * 2 that can be used for public fund receiving account.
  • Please be careful if it is a settlement account. Accounts, etc. pledged as collateral cannot be used.

* 1 The name of the account to be entered is the katakana or alphabet stated on the back cover of the passbook.
* 2 The following accounts can be used.

  • Ordinary deposit account, ordinary savings account (bank, shinkin bank, etc.), ordinary savings account (Japan Post Bank)
  • Current account or current savings account (or transfer account in the case of Japan Post Bank)
  • General account (for ordinary deposits and savings)

Q4-2. Where can I check my account registration results?

A4-2

Mynaportal and check the registered result. Follow steps 1 to 4 below.

  1. After logging into Mynaportal, click on the "Menu" button at the top of the screen
    You're on the top page of Mynaportal, logged in. An orange border surrounds the

  2. Click on the "application status inquiry" button.
    The account menu screen is displayed. The

  3. The primary result statuses are In Progress, Complete, and Rejected.

    • "Processing": Please wait for a while.
    • Completed: Your account registration has completed successfully.
    • Rejected: Account registration failed
      The application status inquiry list screen is displayed. The registration results are displayed in the right column of each status and are surrounded by an orange frame.

  4. You can check the registration result details.
    The details screen of the registration results is displayed. The guidance text of the main registration results is written at the bottom and surrounded by an orange frame.

Q4-3. I applied for the registration of my account, but it seems that I could not register it successfully. What should I do?

A4-3

Details of registration results (1)

Registration of public money receiving account and change (recording in the register of accounts for payment of public benefits, etc.) could not be made.
The reasons for not being able to register or change are as follows.

  • There was an error in the account information you applied for.
    Please confirm the name of the branch office, account number, account holder name, etc. from the cash card or passbook, and apply for registration again from Mynaportal.

How to respond
Answer to Q4-1 (A4-1): Please review the points to be noted in the and apply for a Registration of public money receiving account or change.

Registration Result Details ②

Registration of public money receiving account and change (recording in the register of accounts for payment of public benefits, etc.) could not be made.
The reasons for not being able to register or change are as follows.

  • The bank account you applied for was not registered as a public fund receiving account.
    Please check the financial institutions that can be registered as public fund receiving account on the relevant page public fund receiving account Registration System , and apply for registration again from Mynaportal.

How to respond
The Financial Institution for the selected account is not eligible for Registration of public money receiving account. Please select an account with a different Financial Institution.
[Reference]
A financial institution that can be registered as a public fund receiving account Site

Details of registration results ③

Registration of public money receiving account and change (recording in the register of accounts for payment of public benefits, etc.) could not be made.
The reasons for not being able to register or change are as follows.

  • The account you applied for could not be registered as a public fund receiving account.
    Please register another account from Mynaportal.

How to respond
The following deposit accounts can be registered in public fund receiving account. Please note that other deposit accounts cannot be registered, and please select another account.

  • Ordinary deposit account, ordinary savings account (bank, shinkin bank, etc.), ordinary savings account (Japan Post Bank)
  • Current account or current savings account (or transfer account in the case of Japan Post Bank)
  • General account (for ordinary deposits and savings)
Details of registration results ④

Registration of public money receiving account / change (recording in the register of accounts for payment of public benefits, etc.) was not possible
The reasons for not being able to register or change are as follows.

  • The same account as the one you applied for is already registered as a public fund receiving account.
    Please check the registration status of Bank Accounts to Receiving Public Benefits from Mynaportal.

How to respond
Please select another account and apply for Registration of public money receiving account from Mynaportal .
If the selected account is in your name and you do not remember registering it with public fund receiving account, please contact us.
(Contact Information)
Inquiries about how to operate the Mynaportal