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Frequently Asked Questions: public money receiving account Registration

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Frequently Asked Questions

Q2-1 How can I apply for registration of public money receiving account?

A2-1

You can register as a public money receiving account with the Mynaportal, financial institutions, or income tax return.

For procedures in Mynaportal, please see How to Register public money receiving account by Mynaportal Register Account Information (Mynaportal) .
In the case of procedures at financial institutions, please prepare documents with your My Number, such as My Number Card, and apply to the financial institution where you have an account you wish to register with public money receiving account.
A person who files a final income tax return (return for refund) may apply to register the recipient account for the refund as a public money receiving account during the final income tax return procedure.

Q2-2 Can I register more than one account?

A2-2

It is not possible to register more than one deposit account. In public money receiving account, one account per person can be registered with the country (Digital Agency). For details, please refer to the public money receiving account Registration System .

Q2-3 Can I register an account that does not issue a passbook or an account with a internet-only bank? (Can I register an account with any financial institutions?)

A2-3

You can register an account without a passbook or an internet-only bank account at any of the financial institutions listed in the List of Registrable Financial Institutions .

Q2-4 Are there any restrictions on the types of deposits that can be registered? (Can I register an account other than a savings account?)

A2-4

The following deposit accounts can be registered in public money receiving account. Please note that other deposit accounts cannot be registered.

Please note that the deposit accounts that can be registered with public money receiving account are the following accounts.

  1. Ordinary Deposit Account, Ordinary Savings Account (JA Bank, JF Marine Bank, etc.), Ordinary Savings Account (Japan Post Bank)
  2. Checking Account / Quick Savings Account (Transfer Account in the case of Japan Post Bank)
  3. General Account (for ordinary deposits and savings)

Q2-5: Can I register a savings account with a shop name in the account name with public money receiving account?

A2-5

The name of a deposit account cannot be registered with public money receiving account if it includes the name of the registered person as well as the name of the store or office (shop name). The account that can be registered as a public money receiving account is a personal account under the name of the registered person.

Q2-6 My child doesn't have a bank account. Can I register a parent's account instead?

A2-6

An account in a name different from that of the registrant (child) (an account in the name of the parent) cannot be registered as a public money receiving account. An account that can be registered as a public money receiving account is an account whose account holder is the same as that of the registrant.

Q2-7 Can I change my registered account to another account?

A2-7

You can change your public money receiving account at Mynaportal or financial institutions.
For specific changes, please see How to Change public money receiving account by Mynaportal 02 Change Account Information (Mynaportal) or contact your financial institutions.

Q2-8 I don't have a smartphone or a PC, but can I register a public money receiving account?

A2-8

Those who have a My Number Card can register from a PC or smartphone other than the person himself, such as a family member. You can also register from a financial institution.

Q2-9: What should I do if, after registering a public money receiving account, the account in question no longer exists (due to account cancellation, etc.) or if I wish to delete the registration? (Do I need to go through procedures such as deleting the account information?)

A2-9

Please change or delete the public money receiving account at the Mynaportal or financial institutions.

Q2-10 I cannot search for JA Bank in Mynaportal. What should I do?

A2-10

You can use it because it is a target financial institution, but the financial institution name you enter in the search must be the official name.
For example, when registering "JA Bank Maina Agricultural Cooperative (tentative name)", search for "Maina Agriculture" or "Maina" and select "Maina Agricultural Cooperative" displayed in the search results.

Q2-11 Can I check the account information I registered?

A2-11

You can check it by logging in to Mynaportal and tapping "public money receiving account" in the "Okane" group on the top page.

Q2-12 When I was registering at Mynaportal, the screen "Application for Confirmation of Account Name" came up. What kind of application is this?

A2-12

If the account you are trying to register is already registered under a My Number other than your own, you cannot register that account as a public money receiving account.
If the "Application for Confirmation of Account Name" appears on the Mynaportal screen and you do not remember that anyone other than yourself has registered the account, you can request a screening to confirm that the account belongs to you (this is referred to as the "Application for Confirmation of Account Name"). If the screening confirms that the account belongs to you, you can register the account with public money receiving account.

Q2-13 We conducted the "Application for Confirmation of Account Name" in Mynaportal. I understand that there is an examination for this, but please tell me the "Examination Criteria" and the "Examination Period".

A2-13

The "examination criteria" are mainly whether the applicant's name and account name match, and the "examination period" is about two weeks.

Q2-14: Where can I find the result of the examination on the "application for confirmation of account name" at Mynaportal?

A2-14

The results of the examination can be checked from the "Announcement" of the Mynaportal.
You can also check the status of the examination from the "Application Status Inquiry" of the Mynaportal.
(The review period is about two weeks, so please wait until the review is completed.)

Reference: Mynaportal's "Application Status Inquiry" Display Method 01 Display Application Status Inquiry (Mynaportal)

Q2-15: I received the notice "Notification of Completion of Changes to Mynaportal Registration Information" in the public money receiving account Notice. (Content: public money receiving account Registration Information has been changed to match the information on the latest resident card.) In what cases will I be notified? Also, where can I find out the specific changes (before and after the change)?

A2-15

Based on the Act on Registration, etc. of Deposit and Savings Accounts for Prompt and Reliable Implementation of Payment, etc. of Public Benefits and the Terms of Use for Use of the Account Information Registration and Linkage System (Mynaportal) *, Digital Agency updates public money receiving account registration information as needed.
Regardless of the time of registration in public money receiving account, we update the account registration information of those whose names and addresses have changed on the Basic Resident Register since October 1, 2015.
You can check the changes as follows:

  • Reviewing Late-Breaking News
    1. Log in to Mynaportal.
    2. Access the public money receiving account page from the top page of Mynaportal.
    3. You can check the current registered information in the "My information" field
  • Reviewing Information Before Changes
    1. Log in to Mynaportal.
    2. Access the public money receiving account page from the top page of Mynaportal.
    3. Go to "Check the history of account information changes" at the bottom of the public money receiving account page.
    4. Tap the plus (+) button to the right of "Personal Information" under Account Information at the top of the page.
    5. You can check the information before the change.

* Article 27. Amendment, etc. of Principal Information (Quoted from of the Terms of Use of the Account Information Registry and Linkage System (Digital Agency Web Service Application))

1. Digital Agency shall request Japan Agency for Local Authority Information Systems to provide the applicant's personal information and reasons for the transfer from among the identity verification information, and shall use the information to modify or correct the applicant's personal information for which an application for registration has been made, the applicant's personal information for which an application for change has been made, or the applicant's registered personal information, or to delete the registered information.
2. If Digital Agency corrects, corrects, or deletes personal information pursuant to the preceding paragraph (except in the case of death), it shall notify system users in a manner specified by Digital Agency.

Q2-16 In the Mynaportal Notice, I received a notice of "Notice of Completion of Change of public money receiving account Registration Information" (Content: The public money receiving account Registration Information has been changed to match the information on the latest resident card.) Before and after the notice, the public money receiving account account information and personal information such as name and address have not changed. Why do I receive the notice?

A2-16

Since the specification is to send a notification with an update of information, including overwriting with the same information, a notification may be sent even if there is no change in the registered personal information.

Q2-17: I received the "Notice of Completion of Change of Registered Information of Mynaportal" in the Notice of public money receiving account (Content: The registered information of public money receiving account has been changed to match the information on the latest resident card). Why is my old address still the same?

A2-17

There is a possibility that you did not follow the procedure for change of address in My Number Card when you moved.
Use the following procedure to check the latest registration information, and if the old address remains unchanged, contact the municipality where you live.

  1. Log in to Mynaportal.
  2. Access the public money receiving account page from the top page of Mynaportal.
  3. You can check the current registered information in the "My information" field.

Q2-18: I received the "Notice of Completion of Change of Mynaportal Registration Information" in the public money receiving account Notice (Content: public money receiving account Registration Information has been Changed to Match the Latest Resident Record). Why is "Suspended" indicated in the past registered accounts in the Mynaportal Account Information History?

A2-18

In the account information history, accounts registered in the past are shown as "Suspended" to indicate that they cannot be used. Accounts registered based on the latest personal information are still available.