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FAQs: About Registration of public money receiving account

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Table of

Frequently Asked Questions (FAQ)

Q2-1: What are the procedures for applying for a Registration of public money receiving account?

A2-1

If you have a My Number Card, you can register through Mynaportal. For specific registration methods, see by Mynaportal.

Those who file a final return (refund return) for income taxes may apply for registration of the account designated as the recipient of the refund as a public fund receiving account.

* 1 For the final income tax return for 2021, you can make a My Number Card only if you make a refund return using a Registration of public money receiving account.
* 2 To register, it is essential to enter your My Number on your final return form, etc. Please note that you cannot register if your My Number is not entered correctly or if your identity cannot be verified.

We also plan to start accepting registrations at financial institution counters around the end of fiscal 2024.

Q2-2 Can I register more than one account?

A2-2

You cannot register more than one deposit account. You can register one account per person in public fund receiving account and one account in the country (Digital Agency). For more information, please see public fund receiving account Registry System Mynaportal.

Q2-3. Can I register an account that does not issue a passbook or an internet-only bank account? (Can I register an account with any financial institution?)

A2-3

List of financial institutions that can be registered You can register an account without a passbook or an internet-only bank account as long as they are listed in .

Q2-4: Are there any restrictions on the types of deposits that can be registered? (Can I register an account other than an ordinary deposit account?)

A2-4

The following deposit accounts can be registered with public fund receiving account. Please note that other deposit accounts cannot be registered.

Please note that the following accounts can be registered with public fund receiving account.

  1. Ordinary deposit account, ordinary savings account (JA Bank, JF Marine Bank, etc.), ordinary savings account (Japan Post Bank)
  2. Current account or current savings account (or transfer account in the case of Japan Post Bank)
  3. General account (for ordinary deposits and savings)

Q2-5. Can I register a savings account with a business name in the account name with public fund receiving account?

A2-5

If the name of the deposit account includes the name (trade name) of a store, office, etc. in addition to the name of the registrant himself / herself, it cannot be registered as a public fund receiving account. An account that can be registered as a public fund receiving account is a personal account in the name of the registrant himself / herself.

Q2-6 dependents does not have a bank account. Can I register my parent's account instead?

A2-6

An account in a name different from that of the registrant (dependents) (i.e., an account in the name of the parent) cannot be registered as a public fund receiving account. An account that can be registered as a public fund receiving account is one for which the account holder is the same as the registrant.

Q2-7: If my parents or dependents cannot make a Registration of public money receiving account on their own, can I make a Registration of public money receiving account on their behalf?

A2-7

A legal representative (such as a parent of a minor) can register an account in the name of the principal on behalf of the principal using the principal's My Number Card.

If you are not a legal representative, please do not register on behalf of the person and cooperate as a support.

*Please note that the name of the Mynaportal used for My Number Card Login and the name of the account to be registered must be the same person.
(Updated August 2023)

Q2-8 Can I change my registered account to another account?

A2-8

You can change your public fund receiving account at Mynaportal.

For specific ways to change, please see Registration of public money receiving account Method by Mynaportal.

Q2-9 I made a mistake in the account number and applied for registration. How should I correct it?

A2-9

After confirming the correct account number, please apply for registration again from Mynaportal.

Q2-10 I don't have a smartphone or computer, but can I make a Registration of public money receiving account?

A2-10

If you own a My Number Card, you can register from a computer or a smartphone of someone other than yourself, such as your family.

Q2-11: After registering a public fund receiving account, what should I do if the account in question no longer exists (such as when I cancel the account) or if I want to delete the registration? (Do I need to take procedures such as deleting the account information?)

A2-11

Change or delete the public fund receiving account from the Mynaportal.

Q2-12 JA Bank cannot be searched. What should I do?

A2-12

You can use it because it is a target financial institution, but the name of the financial institution you enter in the search must be the official name.

For example, when registering "JA Bank Maina Agricultural Cooperative Association (tentative name)", search for "Maina Agriculture" or "Maina", and select "Maina Agricultural Cooperative Association" displayed in the search result.

Q2-13 Can I check the account information I registered?

A2-13

You can check it on the "Account Information Registration Status" screen that appears when you tap the "Mynaportal / Change" icon directly below the featured information on the top page of Registration of public money receiving account and log in.

Q2-14. When I was registering at Mynaportal, the screen said "Application for Confirmation of Account Holder." What kind of application is this?

A2-14

If the account you tried to register has already been registered under a My Number other than your own, you cannot register that account as a public fund receiving account.

If the "Application for Confirmation of Account Holder" is displayed on the Mynaportal screen and you do not remember that the account is registered by anyone other than yourself, you can request an examination to confirm that the account is yours (this is referred to as the "Application for Confirmation of Account Holder"). If it is confirmed that the account is your own account as a result of the examination, the account will be able to be registered with public fund receiving account.

Q2-15: We have implemented the "Application for Confirmation of Account Holder." I understand that there is an examination for this. Please tell us the "Examination Standards" and "Examination Period".

A2-15

The "examination criteria" are mainly whether the name of the applicant matches the name of the account holder, and the "examination period" is about two weeks.

Q2-16: Where can I find the results of the examination of "Application for Confirmation of Account Holder"?

A2-16

You can check the result of the examination from the "Notice" of the Mynaportal.
You can also check the status of the examination from the "application status Inquiry" in Mynaportal.
(The examination period is about two weeks, so please wait until the examination is completed.)

[Reference] How to display "application status inquiry" for Mynaportal
01 Displaying application status Queries

Q2-17 In the Mynaportal Notice, I received a notice saying, "Notice of Completion of Change of Registration of public money receiving account Information" (Content: Registration of public money receiving account Information has been changed to match the latest items listed on the resident record). In what cases will I be notified? And where can I check the specific changes (before and after the change)?

A2-17

Account Information Registry and Cooperation System, quoted from information as needed based on the Act on Registration, etc. of Deposit Accounts for the Prompt and Certain Implementation of the Payment of Public Benefits, etc. and the Terms of Use for Using the Digital Agency Account Information Registration and Cooperation System Registration of public money receiving account *.
Regardless of the time of Registration of public money receiving account, we update the account registration information of those who have changed their name or address on the Basic Resident Register on or after October 1, 2015.

How to check the change is as follows.

  • Check for the latest information

    1. Access public fund receiving account page from Mynaportal
    2. Tap the plus (+) button next to the name displayed on the "Account Information Registration Status Screen".
    3. You can check the current registration information.

  • Confirmation of information before change

    1. Tap "Check account information history" at the bottom of the account information registration status screen.
    2. Tap the plus (+) button to the right of "Personal Information" under Account Information.
    3. You can check the information before the change.

* Article 23 of the Regulations: Amendment, etc. of Personal Information (hereinafter referred to as the Regulations on Use of the Account Information Registry and Cooperation System, quoted from )

Article 23 (1) Digital Agency shall obtain the Identification Information after making a request to the Institute (⇒ local governments Information Systems Institute) for the disclosure of the Identification Information and the reason for the change, and shall use the information to modify or correct the Identification Information for which an application for registration has been made, the Identification Information for which an application for change has been made, or the Identification Information that has been registered, or to delete the registered information.
2. In case that Digital Agency has modified or corrected the Personal Information in accordance with the preceding paragraph, Digital Agency shall notify the System Users thereof in a manner determined by the University of Tokyo.

Q2-18 Mynaportal Notice received a notification of "Notice of Completion of Change of Registration of public money receiving account Information" (Content: Registration of public money receiving account Information has been changed to match the latest matters stated in the resident record). public fund receiving account's account information and personal information such as name and address have not changed before and after the notification. Why do I receive the notification?

A2-18

Since the notification is to be sent upon update of the information, including overwriting with the same information, the notification may have been sent even if the registered personal information has not been changed.

Q2-19 In the Mynaportal Notice, I received a notice of "Notice of Completion of Change of Registration of public money receiving account Information" (Content: Registration of public money receiving account Information has been changed to match the information listed on the latest resident record). Why is the old address still used?

A2-19

It is possible that you did not complete the change of address process in My Number Card when you moved.
Please check the latest registration information by following the steps below, and if your old address remains, please contact your local municipal office.

  1. Access the public fund receiving account page from Mynaportal.
  2. Tap the plus (+) button next to the name displayed on the "Account Information Registration Status Screen".
  3. You can check the current registration information.

Q2-20 In the Mynaportal Notice, I received a notice of "Notice of Completion of Change of Registration of public money receiving account Information" (Content: Registration of public money receiving account Information has been changed to match the information listed on the latest resident record). Why is "Suspended" displayed in the past registered account in the Mynaportal Account Information History?

A2-20

In the account information history, accounts registered in the past are indicated as "suspended", indicating that they cannot be used. Accounts registered based on the latest personal information will continue to be available.