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Online service for moving procedures

In addition to administrative procedures, we will promote online and one stop procedures for moving, including private procedures.

Announcements

  • From July 13, 2023, the electronic certification service for smartphones has been supported for online moving out reports and notifications of scheduled visits to the office (moving in Mynaportal) through . This enables people with compatible devices to use this service only with smartphones without carrying a My Number Card. (* When completing the moving in procedure at the municipality where you plan to move in, one of you who is moving in needs to present your My Number Card at the counter.)
  • As part of our on-line service for moving procedures, from February 6, 2023, in all municipalities, it has become possible to submit a moving out report to the municipality from which you are moving through the Mynaportal and to notify the municipality where you are scheduled to visit the office (moving in reservation). In addition, we are providing specifications for cooperation with the Mynaportal for moving portal site operators so that they can submit a moving out report and notify the municipality where you are scheduled to visit the office as well as private procedures such as Lifeline through private moving portal sites in the future.

Contents

Overview

Currently, when moving, it is necessary to individually submit information such as name and new address to various administrative agencies and private sector, and there is a burden of procedures each time. In addition, the necessary procedures differ from person to person, and there are a wide range of parties to which procedures should be performed, so it is not possible to grasp the necessary procedures comprehensively, and it is easy for procedures to be omitted.
Furthermore, when submitting a notification of moving in to the municipality where you are moving in, in principle, you need to come to the municipality where you are moving in, receive a certificate of moving out, and then submit it together with the notification of moving in. However, since residents come to the municipality multiple times, reducing the burden is an issue.
In addition, it takes a lot of time to process resident registration and a series of related administrative work (national health insurance, child allowance, etc.) when moving in.

The Online Service for Moving Procedures is a system that makes it possible to carry out all procedures associated with moving online, including not only administrative procedures for municipalities but also private procedures for lifelines (electricity, gas, water), etc. We are promoting initiatives to respond to issues of both residents and municipalities.

Explanation of the online service for moving procedures. The portal site for moving procedures operated by private sector and Mynaportal will cooperate so that procedures associated with moving, including not only administrative procedures to municipalities but also private procedures such as lifeline procedures, can be done online in a lump.

Flow of Procedures (Moving Out Report and Notification of Scheduled Visit to the Office (Moving In Reservation))

From February 6, 2023, it has become possible for all municipalities to submit a moving out report online through Mynaportal to the municipality from which you moved out, and to notify the municipality where you plan to visit the office. In addition, from the same day, when a person who has received a My Number Card issue submits a moving out report online, the municipality from which you moved out will notify the municipality where you are moving in of the information on the moving out certificate in advance, and the municipality where you are moving in will be able to make necessary preparations for accepting the moving in report, etc. using the information and the notification of the scheduled visit to the office sent through Mynaportal.

Procedure

  1. The person who is moving (the notifying person) will send the moving out report and the schedule of visiting the office with an electronic signature at the My Number Card.
  2. The moving out report information is sent to the municipality where you move out through the Mynaportal. Also, the notification of the scheduled visit to the government office is sent to the municipality where you move in.
  3. The advance notice of the moving out certificate information will be sent from the municipality of moving out to the municipality of moving in.
  4. The transfer notification counter of the municipality where you move in shares the advance preparation for the move-in procedure with each related section.
  5. The person who is moving will come to the transfer notification counter of the municipality where he moves in, present the My Number Card, and submit the notification.

Conceptual diagram of the procedure

By using this service, the notifying person (in Mynaportal, it is written as "Applicant") does not need to come to the municipality where he / she has moved out as a general rule. In addition, necessary procedures and belongings at the municipality where he / she is scheduled to move in can be confirmed through the Mynaportal, and it is possible to prevent omissions in procedures and forgetting to bring things. The municipality where he / she is scheduled to move in can improve the efficiency of procedures when the notifying person comes to the agency through prior notification of moving out certificate information and notification of scheduled visit to the agency.

How to use from Mynaportal

The online service for moving procedures is available to the following:

  • Those who have a My Number Card with a valid electronic certification
  • People moving within Japan

In addition to moving by yourself alone, it can be used for moving by the same household member as yourself or a household member other than yourself.
For the moving-in procedure at the municipality where you plan to move in, one of the moving persons needs to present his or her My Number Card at the counter.

For how to use the service, please see How to do the moving procedure from Mynaportal .

Notes

You may not be able to use the moving procedure online service, for example, if your My Number Card is not equipped with a valid signature electronic certification. Please check below for details.
*List of major cases where this service cannot be used (PDF/353KB)

Frequently Asked Questions

Answers to frequently asked questions can be found on the following pages.

To Moving Portal Site Operators

Through the Moving Portal Site operated by private sector, there are services that allow moving companies to carry out private procedures for electricity, gas, water, etc. In order to make it possible to carry out administrative procedures to municipalities through API cooperation, API specifications for are provided to businesses operating the online application Moving Portal Site.

Leaflet