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FAQs: Contact move-out notifications and Visit Us Online via Mynaportal (move-in appointments)

Q1. In the future, when I submit a move-out notifications, will I always submit it from Mynaportal?

A1

The face-to-face procedure for submitting a move-out notifications is still possible.

This service allows all municipalities to submit move-out notifications online through Mynaportal by using the special moving-in system based on the provisions of Article 24-2 of the Basic Resident Registration Act (Act No. 81 of 1967).

Q2. What is the contact scheduled to come to the office?

A2

It will be a contact for the municipality where you are scheduled to move in to confirm information such as the scheduled date of visit in advance.
In addition, due to the procedures in Mynaportal, the communication will be completed at the time of submission of the move-out notifications.

Q3. Don't I need to go to the municipal office of my new address?

A3

The service, which will be launched on February 6, 2023, allows you to submit a notification of moving in or a notification of a change in address online through Mynaportal, and to contact the office when you plan to visit for submission of a notification of moving in or a notification of a change in address online. You cannot submit a notification of moving in or a notification of a change in address online. move-out notifications

A notification of moving in will be entered on the Basic Resident Register upon acceptance, and various administrative operation will be made based on this. Therefore, it is essential to strictly confirm the existence and identity of the person who submitted the notification of moving in, and it is necessary to carry out the procedures face-to-face.

After submitting the Mynaportal through the move-out notifications, please complete the procedures for the notification of moving in, etc. at the counter of the municipality where you will move in, in accordance with the various guidance.

Q4. Even if I submit my move-out notifications through Mynaportal, is there a case where I have to go to the municipality where I moved out?

A4

Even if you have submitted a move-out notifications through the Mynaportal, you may be required to visit the office if there are deficiencies in the procedures related to the change of residents or the move-out notifications.

Q5 Which city does it cover?

A5

It is available in all municipalities in Japan.

Q6 Can I use it when I move out of the country?

A6

International transfers are not covered by this service.

Q7. Can people without Japanese nationality use it?

A7

Even if you are a foreign national, you can use it if you have a My Number Card.

Q8. Is it possible for the agent to submit the move-out notifications and notify the scheduled visit to the office?

A8

Due to the function of the Mynaportal, it is not possible for a representative who requires a letter of attorney to submit a move-out notifications or notify the scheduled visit to the office. However, according to the resident record, a person in the same household may submit a move-out notifications or notify the scheduled visit to the office on behalf of a household member.
In addition, for the procedures for moving in at the city, ward, town or village where you plan to move in, one of the people who will move in will need to present his or her My Number Card at the counter.

Q9. Is it possible for a parent from Mynaportal to use the parent's My Number Card to carry out the procedures on behalf of the parent when the child moves alone for reasons such as advancing to a higher education?

A9

On the resident record, if you are a member of the same household, you can complete the procedures. In this case, you need to use the My Number Card of the person who is performing the procedures (in this case, the parent). In addition, when submitting the notification of moving in, you need to present the My Number Card of the child who is moving at the counter, so please do not forget to bring it with you.

Q10. I don't have a smartphone or a computer, but can I submit a Mynaportal through move-out notifications?

A10

If you hold a My Number Card, you can log in to the Mynaportal from a computer or smartphone other than the person himself / herself, such as a family member, and submit the move-out notifications. In this case, the person who holds the My Number Card must enter the personal identification number and submit the notification.

Q11 Can I complete the move-in procedures on the same day I submit my move-out notifications from Mynaportal?

A11

In terms of law, move-out notifications must be made in advance, so please submit it before moving.

In addition, the municipality that receives the move-out notifications from Mynaportal requires a certain amount of time to process the notification, and the processing is performed according to the business hours of each municipality.
Therefore, in the following cases, the processing may not be completed by the municipality from which you moved out, and it may take time to accept the notification of moving in or the notification of moving in may not be accepted.

  • After submitting a move-out notifications from Mynaportal, if you move and come to the city, ward, town or village where you plan to move in on the same day
  • When visiting the municipality where you plan to move in before the scheduled date of visit selected at the time of procedure or before the processing status of the Mynaportal is "completed" on the move-out notifications, etc.

When completing the procedures for moving in, please select a scheduled date to visit the office that is no later than the date on which you submitted your move-out notifications, and visit the office after confirming that the processing status at the municipality from which you moved out is "completed" on the Mynaportal.

Q12 Is there a deadline for submitting a notification of moving in?

A12

You need to submit a notification of moving in to the municipality where you plan to move in within 14 days from the date of moving in.

Q13 Can I submit my notification of moving in before the moving-in date?

A13

You cannot come to the counter of the municipality where you move in before the date of moving in and submit a notification of moving in on a future date.

Please complete the procedures at the counter of the municipality where you move in within 14 days from the date of moving in.

Q14. Can I receive the notification of moving in without waiting at the city, ward, town or village where I am scheduled to move in by contacting the city, ward, town or village where I am scheduled to move in?

A14

We would appreciate it if you could understand that when accepting a notification of moving in, we will examine whether there are any defects in the content of the notification, etc., so it is necessary to wait for the time. In addition, during busy periods such as busy seasons, we may ask you to wait for your turn to accept the notification.

Q15 If I submit a move-out notifications from Mynaportal, what are the procedures related to moving such as National Health Insurance?

A15

Procedures for National Health Insurance, National pensions, Long-Term Care Insurance, etc. may be required separately. The necessary related procedures will be displayed on the Mynaportal depending on the contents entered at the time of the procedures. Please check the website of the municipality and follow the various guidance.

Q16. What should I do if the move itself is cancelled or the person to be moved is changed after submitting the move-out notifications from Mynaportal?

A16

You can request cancellation from Mynaportal no later than the day before the "moving date (scheduled moving-out date)" entered on Mynaportal.

After the moving date (scheduled moving date), the E-Certificate for signatures will expire, so you cannot request cancellation online from Mynaportal. Please consult with the counter of the municipality where you move out. In addition, cancellation after submission of the notification of moving in is also not allowed.

Q17 Can I still use my Mynaportal signature move-out notifications after I submit my My Number Card E-Certificate?

A17

If the move-out notifications is accepted, the My Number Card's E-Certificate for signature will expire on the moving date (scheduled moving date), so you will not be able to make various applications that require electronic signatures. Please be careful if you plan to make a online application by e-Tax, etc.

Q18 Do I need to renew my E-Certificate even if I submit my move-out notifications from Mynaportal using the My Number Card Loading Service for Smartphones?

A18

Even if you submit a E-Certificate from Mynaportal using the move-out notifications Loading Service for Smartphones, you need to renew your My Number Card at the counter of the city, ward, town or village where you plan to move in as before.

If you continue to use the signature E-Certificate for smartphones, please apply for the use of the signature My Number Card for smartphones again using the updated Mynaportal from the My Number Card App after completing the update procedure for the E-Certificate.

Q19 If my My Number is known to others or my My Number Card is stolen, will they take care of the moving procedures without my permission?

A19

This service uses the E-Certificate installed in the My Number Card and does not use the My Number. When submitting the move-out notifications through the Mynaportal, the personal identification number set by the individual is required, and face-to-face identification is required at the time of moving in. Therefore, the moving procedure cannot be performed only in the My Number Card.

In addition, if your My Number Card has been lost or stolen, please contact the My Number general toll-free number, which accepts temporary suspension of functions of My Number Card, and perform the procedure for temporary suspension of use of My Number Card (accepted 24 hours a day, 365 days a year). As a result, online procedures using electronic signatures will not be possible (please specify "My Number Card no lost or stolen" in menu number 2 according to the voice guidance). At the same time, please report to the nearest police station or police box.

*My Number General Toll-free For other inquiries, please see Inquiries about My Number System .