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Comprehensive operational monitoring to ensure IT governance

In Digital Agency, various services provided by government information systems are operated and monitored by each service, and comprehensive operation and monitoring are performed from a bird' s-eye view of the whole. Since incidents and responses to them are becoming more advanced and complex, we are promoting the securing of cross-sectional IT governance through comprehensive operation and monitoring with the aim of faster understanding and judgment of operation status and early recovery by flexibly cooperating and supporting individual monitoring.

Overview

What is Comprehensive Operation Monitoring?

Comprehensive operation monitoring in Digital Agency is a mechanism to support IT management * 3 of each system from the roles of the second line * 1 and the third line * 2 in the three line model Digital Agency of of . We aim to realize IT governance * 4 in Digital Agency by constructing and operating a comprehensive operation and monitoring system that comprehensively understands the service operation status of the entire system in Digital Agency.

※ 1: Roles of the second line in the 3-line model of IIA
It provides expertise, support, and monitoring on matters related to risks to the stable operation and management of government information systems.
※ 2: of
It provides independent and objective evaluation and advice to support appropriate operations.
* 3:IT management
It is responsible for the operation and management of day-to-day systems such as operation, monitoring, and risk management. For details, please refer to " DS-100 Standard Guidelines for the Promotion of Digital Government, Text, Part 3 IT Management".
* 4:IT governance
It is to constantly monitor the overall status of government information systems so that Digital Agency can quickly formulate policies and regulations related to government information systems. For details, please refer to " DS-100 Standard Guidelines for the Promotion of Digital Government, Text, Part 2 IT Governance".

Comprehensive Operation and Monitoring System

The Comprehensive Operation and Monitoring System performs external monitoring * 5 of government information systems managed by Digital Agency. The confirmation results of the operation information of each system obtained by the external monitoring are stored in the database of the Comprehensive Operation and Monitoring System, information analysis is performed, and the analysis results are displayed on the dashboard.

This figure shows the cooperation between the Government Information Systems and the General Operation and Monitoring System. On the left side of the figure, a frame with a heading

The analyst in charge of General Operation Monitoring checks the overall operation status from the information analysis dashboard of the General Operation and Monitoring System. On that basis, the analyst comprehensively analyzes the monitoring and observation information of each other system, and shares the analyzed results with the Digital Agency Management Office (PMO * 6, executives, etc.) and the PJMO * 7 of the target system as necessary. In addition, the Digital Agency Management Office and the person in charge of each government information system can always check the system operation status from the information analysis dashboard.
As a result, it is possible for the Headquarters to understand the entire situation and provide policy instructions to the PJMO, and for the PJMO to quickly understand problems and support problem resolution.

Figure showing the relationship between the four parties: the person in charge of the Government Information Systems, the person in charge of the Comprehensive Operation and Monitoring System, the Digital Agency Management Department, and the users. Citizens and employees use the system managed by Digital Agency. The analysts of the Comprehensive Operation and Monitoring System check the information analysis dashboard and share the results of the comprehensive analysis with the PJMO of the Government Information Systems and the PMO and the executives of the Digital Agency Management Department. The PJMO quickly identifies problems and solves them by supporting the sharing of analysis results from the analysts. The PMO and the executives identify the whole based on the analysis results and give policy instructions to the PJMO.

* 5: Outer shape monitoring
This is a method to access target websites and web applications in the same manner as users and monitor whether there are any abnormalities.
* 6:PJMO (Project Management Office)
Project Promotion organization (System Administrator)
* 7:PMO (Portfolio Management Office)
Prefectural Government-managed organization

Purpose and Role of Comprehensive Operation Monitoring

  • Improving IT governance in Digital Agency through integrated operational monitoring
    In order to support cases where it is difficult for the operators of each system to understand the impact on the services provided, such as when the services provided by government information systems consist of multiple systems (including the Internet and external services), the operation status of different systems in the Digital Agency will be monitored in a comprehensive manner.
  • Understanding of user perspectives and objective service provision status
    The operator of each system grasps the status of system operation as the first line * 8 that is responsible for providing services to users and managing risks. In addition to system operation, comprehensive operation monitoring grasps the status of service provision from the user's perspective. Therefore, comprehensive operation monitoring grasps the status of service provision independently and objectively from the operator of each system as the second line / third line that supports the first line.
  • Response support for the entire Digital Agency in the event of an incident
    Support the identification of the scope of impact and system relevance when an incident occurs. This enables the entire Digital Agency to quickly and effectively respond to the incident in cooperation with the operators of each system where the incident has occurred.
  • Raise the level of operational quality of each system
    The service provision status shall be grasped independently and objectively, and the service provision status shall be periodically fed back to the operator of each system. Through the feedback of the service provision status, the operation quality level by the operator of each system shall be improved.
* 8: Roles of the first line in the 3-line model of IIA
It provides products and services to users and manages risks.

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