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2023 Digital Agency Annual Report Press Conference

Published:

2 years since the establishment of Digital Agency

  • Expand organization to approximately 1,000 employees Promote digitalization by leveraging diversity and expertise
  • Strengthening Strategic Planning Functions and risk management Systems
  • We aim to provide safty and security services that support society as a whole from the consumer's perspective.

2023 Digital Agency Annual Report Press Conference by Hisashi Chief Officer of the Digital Agency Asanuma
2023 Digital Agency Annual Report Press Conference by Hisashi Chief Officer of the Digital Agency Asanuma

Today, September 1, Digital Agency marked the second anniversary of its establishment. In line with this milestone, I reviewed the results and progress of major policies and services over the past year, and reported on our efforts for organization development and future efforts.

See the following page for details.

Overview

Digital Agency was established in September 2021 as a control tower for the realization of digital society. Through various policies and services, we aim to create a society in which we can realize diverse happiness by using digital technologies to select services that match the needs of each person.

In Digital Agency, based on the "Priority plan for Realization of digital society (decided by the Cabinet on June 9, 2023)"

  1. Provision of services that are friendly to consumers, businesses, and employees
  2. Promotion of growth strategies through Digital infrastructure development
  3. Achieving a Resilient Digital infrastructure in safty and security

We have defined the above three focus areas, and have classified the projects that will realize these into 13 project groups, including the promotion of the spread of My Number-related services, the review of regulations on paper and in-person processes, data connections in medical care, disaster risk management, education, dependents, and other semi-public sector, the provision of government solution services, Standardization of Local Government Systems, Government Cloud, and others. By realizing various policies and services, we have steadily promoted "a consumer-centered digitalization" and "digitalization that supports society as a whole" toward the realization of the desired digital society.

Major Achievements and Progress of the Year

  1. By making the administrative proceduer available online, the procedure can be completed without visiting the counter, and efforts have been made to minimize the hassle of the procedure.

    • Number of registered Mynaportal: About 64.1 million, 3.6 times more than last July
    • Percentage of local government where childcare and nursing care-related procedures are online: 65.1%

  2. We have been expanding promotion of My Number Card and its use so that each and every one of us can use the most appropriate public services.

    • My Number Card Holdings: 71%
    • Number of private business using the Japanese Public Key Infrastructure: 450, 3.1 times more than the previous year
    • Cumulative number of registered users as My Number Cards registered for use as health insurance cards: Approximately 65.5 million, 4.3 times more than last year

  3. We have created an environment in which public services can be quickly delivered without leaving anyone behind, not only in normal times but also in times of emergency.

    • Registration of public money receiving account: 60.9%
    • Percentage of local government using public fund receiving account: 70.4% (the number of local government is 1.260)

  4. We have been aiming to realize a society in which it is easy to create new added values by promoting digital completion in public service and the use of new technologies through the elimination of regulations on paper and in-person processes.

    • Number of regulations on paper and in-person processes decided to be reviewed: 9,669 provision provision
    • Number of services registered in the service map that can be used by the government: 141

  5. We promoted the introduction of Government Solution Services (GSS) in ministries and agencies so that government employees can work safely, safely, efficiently, and flexibly.

    • GSS number of Ministries and Agencies where introduced: 5 organizations
    • Employees using GSS services: 26,300

  6. We have developed ministries and agencies environments to minimize the risk of cyberattacks and incidents against local government systems owned by public authorities and local Government Cloud.

    • In the past year, 86 Government Cloud transition were conducted, and the number of transition was 130.

  7. We have also expanded the services available using My Number Card.

    • In online administrative proceduer, online applications for online application for moving were launched in all local government in February this year, and about 380,000 applications were made.
    • In fiscal 2023, about 560 various My Number Card utilization services were provided by subsidy for the Vision for a Digital Garden City Nation in each local government, and are used in the fields of administration, health and medical care, public transportation, disaster risk management, and others. implementation
    • It has been introduced in about 460 private business, including use in the entertainment field and an age verification service for alcohol and tobacco sales at convenience store self-checkout counters.
    • In May of this year, we launched a service to install E-Certificate in smartphone on Android devices.
      We will gradually expand services that can use electronic certification for smartphones, and are considering installing it on iOS devices.

Details: Achievements and Progress

Digital Agency was established as the control tower for the formation of digital society with the aim of promoting IT in national and local administration and digitalization quickly. In order to promote digitalization quickly, members from each ministry and agency collaborate with each other to spread business and systems that had been scattered due to the vertical structure of the administration.
In addition, we have promoted private sector specialists to acquire specialized knowledge and have created a completely new organization in which members with various backgrounds collaborate.

At present, the Digital Agency organization as a whole has a system of about 1,000 employees, and as of July 2023, about 50% of the employees are from the administration including local government, and about 50% are from private sector.

Establishment of Management Planning Office (MPO) and strengthening of risk management system

In our second year of establishment, we focused on the establishment of the Management Planning Office (MPO). The Management Planning Office (MPO) supports the decision making of Minister for Digital Transformation, Chief Officer of the Digital Agency, and Chief Officer for Digital Policy. To this end, we examine and agree on strategies and policies for the entire Digital Agency, aggregate information and share stakeholders, and extract Issue across the Group. At the same time, we also take charge of the governance of the organization of the entire Digital Agency, strengthening the so-called secretariat function.

In addition, the efforts led by Management Planning Office (MPO) are as follows.

  1. Maintenance of project management
    In the 13 project groups linked to the three focus areas, we have made it possible to efficiently share information between related projects. We will set goals and plans for each of these 13 project groups, so that decision-making, progress management within the project group, and prioritization can be performed rationally.
    In addition, to ensure that many projects proceed smoothly and with high quality, the project management team conducts regular reviews, keeps track of plans and progress, and shares information with managers and related teams. This project management mechanism also makes it possible to quickly respond to the Issue and risks caused by each project.
    Furthermore, in order to provide high-quality services, we have established a system in which human resources with specialized skills support projects. In addition, for the release of important services, we have started a release decision mechanism in which human resources evaluate the qualities and risks from various perspectives.

  2. Strengthening the risk management System
    In addition to strengthening cooperation on security incidents and personal information leaks, we have built a system that can quickly identify and share a wide range of risks, such as service defects and suspected law violations, and respond to them. In addition, we have also developed a mechanism that allows us to immediately maintain contact information and share information with related parties in the event of a risk event.
    As a result, we aim to further improve the quality of services we provide.

Details:

Future Initiatives

In order to promote digital society development centered on consumers and safe and secure digitalization that supports society as a whole, we will thoroughly implement and strengthen the following three points based on Priority plan, and will develop policies and services together with related parties.

  1. Thorough implementation of the perspective of consumers and users

    • We will conduct awareness surveys, co-creation with end users, collection of opinions, prototype testing, etc., and aim to provide policies and services from the perspective of users.
    • We will provide easy-to-understand explanations tailored to the situation and level of understanding of users, and provide information not only on the Digital Agency website but also using various media.
    • We will use data and visuals to disclose and share in an easy-to-understand manner the expansion of digitalization in society, the expectations and awareness of consumers, and the progress of policies and service provision.

  2. Strengthen processes and systems for quality control

    • We will strengthen the management system of security and personal data in organization and strengthen quality control and risk management in organization as a whole.
    • In order to ensure the quality of the project, the management process and system are in place, and for major projects
      We support risk detection and quality assurance from the planning stage to service release, operation, and improvement.
    • Amid the expansion of system cooperation between national and local governments, including My Number-related services
      We will establish various communication systems with related ministries and agencies and local local government, and efficiency communication with information linkages.

  3. Expansion of internal development and establishment of data utilization

    • We will build processes and systems to expand the scope of internal development. We will actively recruit and staff specialized human resources, and develop the necessary environment and processes.
    • We will strengthen digital policy-making functions. We will form a new team to investigate overseas policies and create the direction of medium - to long-term digital policies, and strengthen the system.
    • We will promote the establishment of data utilization in organization. We will analyze the situation and make a visualization using data, improve the effectiveness of business promotion and decision making, and aim to implement a EBPM throughout organization.

Digital Agency will continue to strive to realize a society in which people can choose services that meet their individual needs and in which a variety of happiness can be realized.

Details: Future Initiatives

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