We are mailing a letter to those who may not have a deposit account in their name registered with public fund receiving account (as of December 22, 2023).

In Digital Agency, we have been working on the development of the detection model to improve the extraction method of public fund receiving account linking errors, and we have confirmed that there is a possibility that the name of the person registered as public fund receiving account and the name of the registered person do not match between the My Number Information full investigation Head Office (4th) on November 9, 2023 and the My Number Information full investigation Head Office (5th) on December 12, 2023. Digital Agency has mailed a letter to these people explaining the change or deletion of public fund receiving account.

We apologize for the inconvenience, but if you receive a letter, please respond in accordance with the content. If you have any questions, please contact My Number General Toll-free Number (0120-95-0178). Please also read the Precautions and be careful about fraud, etc. under the guise of a notice about this matter.

For a series of other information and FAQs about incidents such as misregistration of My Number Card services, please visit , which answers questions and concerns about incidents such as misregistration of My Number Card services.

Audience

• If there is a possibility that the name of the account registered as a public fund receiving account and the name of the registered person do not match

Status of response to the Target

Regarding the public fund receiving account of the Target, the following measures are currently being taken in Digital Agency.

• It cannot be used as a transfer account for public benefits.
• I cannot view my account information in Mynaportal.

Mailing Content

How to respond

Please choose to change or cancel your public fund receiving account according to the content of the letter you received.

Ship Date

Friday, December 22, 2023

Deadline for application

Until March 22, 2024 (Friday)

Precautions

Please be aware of any fraud, etc. disguised as a notification regarding this matter.

• In connection with this matter, Digital Agency will not ask you to pay any money under any pretext.
• My Number General Toll-free Number (0120-95-0178) or account information at the My Number General Toll-free Number (0120-95-0178) personal data.

Contact Us

My Number General Toll-free Number (0120-95-0178)
*If you cannot connect to the above phone number: (charged) 050 3818 1250

• Reception Hours
  • Weekdays: 9:30 am to 8:00 pm
  • Weekends and national holidays: 9:30 am to 5:30 pm