We will answer your questions and concerns about cases such as misregistration of My Number Card services.

At the Minister Kono's Press Conference (May 26, 2023) in , I would like to respond to questions and concerns and how to check your registration status regarding the misregistration of My Number Card services (public fund receiving account, health insurance card, Individual Number Card Point, and convenience store Issue services) that Minister for Digital Transformation Kono mentioned.
*You can also check the cause of the case in which the My Number was linked to another health insurance card and the measures taken from Video (My Number System "Report" and "Measures") .

In addition, the My Number Information full investigation Headquarter will be established, and the entire government will strongly promote full investigation and recurrence prevention in cooperation with related ministries and agencies, with Digital Agency as the center.

References

Recent Efforts

How to change your account and check your registration status, questions, and concerns

If you have registered an account other than your own in public fund receiving account, you need to change your account. If you are applicable, please confirm your For those who have registered an account other than your own in public fund receiving account public fund receiving account.

For information on how to check your registration status for My Number Card services, questions, and concerns, please check the following.

Misregistration of public fund receiving account
Misidentification of health insurance card information
Individual Number Card Point Misattribution
Convenience store Issue service

My Number General Toll-free Number (0120 95 0178) . Please follow the voice guidance when making inquiries.

Please see the video below to see how to check if your information is correctly linked in Mynaportal.

*The Mynaportal app is under renewal and may be different from the screen of some videos.
*There is no sound in the video.

For those who have registered an account other than your own in public fund receiving account

Q. Can't I register an account for someone other than myself at public fund receiving account?

Normally, when local government, etc. pays benefits, it is transferred to the account in the name of the person who is eligible for benefits, and in some cases it may not be transferred to an account that is not in the name of the person. Therefore, if you register an account for a family member who is not the person himself / herself, it may be necessary to confirm the person's account again at the time of payment, and the payment of benefit may be delayed.
Therefore, although it is not a misregistration, we are asking these people to change their registered account to their own account for prompt benefit payment. Under the law, you are required to register your own account. For details, please see public fund receiving account System .

Please take this opportunity to confirm your registered account once again, and if you have registered an account other than your own (including an account in the name of your family), please promptly change it to your own account.

Q. How can I check or change my public fund receiving account?

If you are using Mynaportal for the first time, please follow the Operation Manual and install the "smartphone" app on your Mynaportal.

Log in to "smartphone" at your Mynaportal, etc., and click on "Registration of public money receiving account / Change" under "Notable Information". The registration status of Bank Accounts to Receiving Public Benefits page will be displayed, and you can confirm or change your registered account information.

If you do not have a Mynaportal compatible device, you can use your own smartphone by using a My Number Card, etc. owned by your family, etc.

On June 30, 2023, we sent a letter by mail to those who may not have the same name as the person registered as a public fund receiving account. Those who may have family accounts registered are not subject to this letter.

If you receive the letter, you will not be able to use the account as a transfer account for public benefits, and you will not be able to view or change your account information in Mynaportal. Please check " We are sending a letter by mail to those who may not have a deposit account in their name registered in public fund receiving account ", and respond in accordance with the content of the letter you received.

1. Misregistration of public fund receiving account

Q1-1 Please tell me the details of why the misregistration of public fund receiving account occurred.

A1-1

We provided procedural support when applying for Individual Number Card Point in each local government, and as part of this support, we are also cooperating with Registration of public money receiving account. In the terminal operation of this support window, the person who was registering first forgot to log out from Mynaportal, and the person who made a Registration of public money receiving account with the same terminal next mistakenly registered his / her deposit account in the account of the person who made the procedure before.

Local government where public fund receiving account was misregistered (PDF / 41 kb) (updated June 13, 2023)

In addition, regarding the misregistration confirmed in local government so far, we have already corrected the registered account with the consent of the principal, and we have not confirmed any damage such as erroneous payment.

Q1-2 Please tell me how to check if my public fund receiving account information is registered correctly.

A1-2

If you are using Mynaportal for the first time, please follow the Operation Manual and install the "smartphone" app on your Mynaportal.
After installing the app, log in to Mynaportal, click on "public fund receiving account" on the Home tab or "Register Account Information" on the Things to Do tab. The registration status of Bank Accounts to Receiving Public Benefits page will be displayed, and you can check the registered account information. You can also check the specific operation image below.

View Account Information and Account Information History (Mynaportal)

If you do not have a Mynaportal compatible device, you can use your family's smartphone, etc. to confirm your My Number Card.

Q1-3. Who should I contact if there is an error in the registered public fund receiving account information?

A1-3

In the same way as the answer to A1-2, please log in to Mynaportal and delete the registered account from the registration status of Bank Accounts to Receiving Public Benefits page.
If you do not have a Mynaportal compatible device, you can use your family's smartphone, etc. to confirm your My Number Card.

2. Misidentification of health insurance card information

Q2-1 Please tell us the details of the error in linking the information of health insurance card.

A2-1

When it is necessary to switch insurance cards, such as in the case of employment, job change, retirement, or change in the scope of support, the insurer of the new medical care insurance will register the information of the insured (individuals) in the system (online status confirmation system).

In this case, there are cases in which the insurer performed administrative processing in a method different from the original administrative processing, and thus the data was linked to the data of another person. For example, when the My Number of the insured person is unknown, it is necessary to confirm that the name, date of birth, sex, and address match. However, there are cases in which registration is performed only when some information matches, or when multiple candidates (with the same surname and name, and the same date of birth and sex) are presented, the data is linked without firmly confirming the content of each candidate, which led to the error.

Q2-2 Please tell me how to check if my health insurance card information is registered correctly.

A2-2

If you are using Mynaportal for the first time, please follow the Operation Manual and install the "smartphone" app on your Mynaportal.
After installing the app, click on "health insurance card" on the Home tab or "Using My Number Card health insurance card" on the Things to Do tab to check the registered health insurance card information. You can also check the specific operation image below.

Check health insurance card Information (Mynaportal)

In addition, it is possible to easily confirm the information, although only the name, by using the reading device for My Number Card's health insurance card installed in the medical institutions and pharmacy. If there is a mistake in connecting the person with the same surname and the same name, this alone is not sufficient for confirmation, so it is recommended to confirm the information from Mynaportal.

(*) If you do not have a Mynaportal compatible device, please also try the following methods. In either case, please be sure to log out after confirmation.

Q2-3 If the health insurance card is linked to information from another person, where should I contact?

A2-3

If the Mynaportal, medical institutions, or pharmacy displays information about someone other than yourself, please contact one of the following and consult with them.

My Number General Toll-free Number (0120 95 0178) * Please proceed in the order of "4 to 2" according to the voice guidance.
The holder of your medical care insurance

In any case, if there is a high possibility that information that is not the person himself / herself has been registered, access to the online qualification confirmation system, etc. will be suspended immediately. After that, the insurer will confirm the facts, and if there is erroneous data registered, the registered data will be corrected promptly.

3. Misidentification of Individual Number Card Point

Q3-1 Please tell us the details of why the Individual Number Card Point mis-linkage occurred.

A3-1

We provided procedural support for Individual Number Card Point applications in each local government, but in the terminal operation of this support window, there was a situation in which the applicant or the support staff forgot to log out after suspending the application process, and the next person who applied for Individual Number Card Point with the same terminal registered his / her own payment service. As a result, another person's cashless payment service was linked to the applicant's My Number Card, and another person was granted points that the applicant should receive in the future.

Q3-2 Please tell me how to check if my Individual Number Card Point application is registered correctly.

A3-2

You can also check the linked settlement service by pressing "Check application status" on the top screen of the "Individual Number Card Point" app site at your smartphone. Even if you do not have a device compatible with the "Individual Number Card Point" app site, if your family has a device compatible with the app site, you can use your My Number Card to check it.

Q3-3. Where should I contact if I do not remember having made an application but it has been registered, or if I have registered a payment service that I do not recognize?

A3-3

Contact one of the following for assistance.

My Number General Toll-free Number (0120 95 0178) * Please proceed to "5" according to the voice guidance.
Local government to which you applied

In order to ensure a smooth response, please contact us after preparing the information of "My Key ID," "Application Date and Time," "Individual Number Card Point Service," and "Payment Service ID" at hand by clicking "Check Application Status" on the "Settlement App" site.

4. Convenience Store Issue Service

Q4-1 Please tell me about the false My Number Card of the convenience store certificate Issue service using the Issue.

A4-1

The erroneous Issue was caused by inappropriate program processing, etc., of the system that each local government outsourced to the business operator and constructed. We have already completed measures such as program correction. At present, we are conducting a thorough re-inspection at the local government where the product with the problem has been adopted. In addition, we are conducting a full investigation at the relevant business operator to check for similar problems.

Q4-2: Where should I contact if a certificate with incorrect information or a certificate issued by another person is issued at a convenience store?

A4-2

Consult one of the following:

My Number General Toll-free Number (0120 95 0178) * Please proceed to "1" according to the voice guidance.
Municipality to which the certificate was issued

If you contact the toll-free number, the operator will ask for the details and contact information of the case and contact the municipality that issued the certificate.