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Online administrative procedures

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With the aim of completing procedures with smartphones, etc., efforts are being made to make local government administrative procedures online. By promoting online administrative procedures, including the use of My Number Card, the efficiency of local government administrative procedures and the convenience of citizens will be improved.

What's New

Overview

Based on the "Priority Plan for the Realization of a Digital Society" (Cabinet decision on June 9, 2023) , we will promote online administrative procedures in cooperation with related ministries and agencies in order to improve the efficiency of local government administrative procedures and improve the convenience of citizens.

Along with this, procedures related to childcare such as "Application for Use of Childcare Facilities, etc." and procedures related to nursing care such as "Application for Care Need or certification of needed support", etc., which are considered to be highly effective in improving the convenience of residents, etc. and business efficiency of local governments by going online, have been summarized. Please refer to the following materials for details.

In the future, we will aim to expand the procedures that can be applied online, such as "improving convenience for residents" and "simplifying and streamlining administrative operations," and expand the benefits of My Number Card owned by about 70% of the people (* as of the end of April 2023).

Recent Initiatives

Examples of Utilization of Perfect Services for Online Administrative Procedures

List of administrative procedures to be implemented online (PDF / 4,193 kb) Among the "V. Procedures that local governments should prioritize online promotion" (hereinafter referred to as "59 procedures") described in , please refer to the following utilization examples of "procedures that have a large number of transactions and are considered to improve the convenience of residents and improve business efficiency by promoting online". The utilization examples were compiled based on interviews with municipalities that promote online digitalisation by utilizing Mynaportal's "Pittari Service", etc.

  • 15) Application for bulky waste collection
  • 3) Application for training, lectures, various events, etc.
  • 59 OTHER PROCEEDINGS NOT INCLUDED IN THE PROCEEDINGS

At the same time, the Government will promote further online digitalisation of administrative procedures to improve the convenience of citizens and the operational efficiency of municipal government officials by developing an overview of the functions of Pittari Service and procedures for registering procedures when using a unique form to municipalities.

Online application for disaster victim certificate (risai shomeisho)

A disaster victim certificate is a document that is issued by the mayor of a municipality upon application by a person who was affected by a natural disaster as proof of the extent of the damage, and is required to be attached to the application for a protection measures for affected people issue.
In Digital Agency, in cooperation with Ministry of Internal Affairs and Communications, we have provided strong support to local governments, including the development of Mynaportal, and have promoted online support for child care, nursing care, and disaster victims. As a result, as of the end of March 2023, 1,002 local governments in disaster victim certificate were able to apply for issuance online.
Disaster victim certificate's online application system has many advantages. For residents, it eliminates the need to visit the city hall and allows them to apply from home without waiting. For local governments, it eliminates the need for staff to receive applications at the city hall counter and allows staff to concentrate on emergency response. In fact, both residents and local governments have commented that it is convenient.
In Digital Agency, due to the increasing severity and frequency of disasters, there are situations where disasters have occurred even in areas where there have been few disasters in the past. In light of this, we have once again issued an administrative notice to local governments asking them to take action.

How to apply

We have posted how to apply from Mynaportal in disaster victim certificate (risai shomeisho). (January 5, 2024)

Follow-up Survey on the Status of Online Procedures that Local Governments Should Preferentially Promote Online

We conducted a survey on the status of online administrative procedures in local governments.
We will continue to conduct similar surveys as needed in order to regularly monitor the progress of the online digitalisation and to steadily advance the operation.
The status of online application by each local government as of the end of fiscal 2023 is as follows.

  • List of Municipal Governments' Online Procedures Contributing to the Enhancement of Citizens' Convenience

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