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Online administrative procedures

With the aim of completing procedures using smartphones, etc., we are promoting efforts to make local government administrative procedures online. By promoting online administrative procedures, including the use of My Number Card, we will make local government administrative procedures more efficient and improve the convenience of citizens.

What's New

Overview

Based on the "Priority Plan for the Realization of a Digital Society" (decided by the Cabinet on June 9, 2023) , the government will promote online administrative procedures in cooperation with related ministries and agencies to improve the efficiency of administrative procedures of local governments and the convenience of citizens.

In line with this, we have summarized procedures that are considered to be highly effective in improving the convenience of residents, etc. and the operational efficiency of local governments by going online, such as procedures related to child care such as "Application for Use of Childcare Facilities, etc." and procedures related to nursing care such as "Application for Care Need / certification of needed support." For details, please refer to the following materials.

In the future, we aim to expand the procedures that can be applied for online, such as "improving the convenience of residents" and "simplifying and improving the efficiency of administrative operations," and expand the benefits of My Number Card, which is owned by about 70% of the people (* as of the end of April 2023).

Recent Initiatives

Examples of the Use of Services for Online Administrative Procedures

List of Administrative Procedures for Implementing Online Migration (PDF / 4,193 kb) Among "V. Procedures that Local Governments Should Prioritize for Promoting Online Migration" (hereinafter referred to as "59 Procedures") in , please see the following examples of the use of "Procedures that are processed in a large number of cases and are considered to be highly effective in improving the convenience of residents, etc. and improving the efficiency of business by promoting online migration." The examples of use were compiled by conducting interviews with municipalities that promote online digitalisation using "Pittari Service" in Mynaportal, etc.

  • 15) Application for bulky waste collection
  • 3) Application for training, lectures, various events, etc.
  • 59. OTHER PROCEEDINGS NOT INCLUDED IN PROCEEDINGS

At the same time, we will further promote online digitalisation of administrative procedures to improve the convenience of citizens and the operational efficiency of municipal officials by deploying to municipalities an outline of the functions of the Just-in-Time service and procedures for registering procedures when using a unique form.

Online application for disaster victim certificate (risai shomeisho)

The disaster victim certificate is a document required to be attached when applying for the protection measures for affected people, which is made by the mayor of the municipality as a document to prove the extent of the damage by the application of the person who suffered from the issue.
In cooperation with Ministry of Internal Affairs and Communications, Digital Agency has provided strong support to local governments, including the development of Mynaportal, and has promoted online support for child care, nursing care, and disaster victim support. As a result, applications for disaster victim certificate issuance were available online at 1,002 local governments as of the end of March 2023.
Disaster victim certificate's on-line application has the following merits: for residents, there is no need to visit the city hall in the difficult situation of the disaster, and they can apply from home without waiting; for local governments, there is no need for staff to receive applications at the city hall counter, and staff can concentrate on emergency response. In fact, both residents and local governments have commented that it is convenient.
In Digital Agency, due to the increasing severity and frequency of disasters, there are situations where disasters have occurred even in areas where there have been few disasters in the past. In light of this, we have issued an administrative notice to local governments asking them to respond again.

How to apply

I posted how to apply from Mynaportal in disaster victim certificate (risai shomeisho) (January 5, 2024).

Follow-up Survey on the Status of Online Procedures that Local Governments Should Prioritize

We conducted a survey on the state of online handling of administrative procedures in local governments.
We plan to conduct similar surveys as needed in the future with the aim of regularly assessing the progress of online migration and steadily advancing digitalisation.
As of the end of fiscal 2023, the online application status of each local government is as follows.

  • List of Online Procedures, etc. Contributing to Improving Convenience for Citizens in Each Local Government

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