Notice of Page Transfer: How to contact Mynaportal and the Tokyo Metropolitan Government via move-out notifications online
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This page has been moved. We apologize for the inconvenience, but please click the link below for the latest information.
Something prepared in advance
- My Number Card and various passwords (password for user identification, password for assistance in entering matters on the ticket, E-Certificate password for signature)
- Reference Information
*If your smartphone supports the E-Certificate Installed Service for Smartphones, you can use this service only on your smartphone without carrying your My Number Card.
For details, please check the E-Certificate Installed Service for Smartphones.
When you complete the move-in procedures at the city, ward, town or village where you plan to move in, it is necessary for one of you to present your My Number Card at the counter.
My Number Card (or PC / IC card reader / writer) that supports smartphone scanning
Install Mynaportal App
- Reference Information
- User Registration Procedures
You can install the smartphone version by searching for "Mynaportal" in the App Store or Google Play.
iOS Version
Mynaportal : App Store website
Android version
Mynaportal : Google Play website
Precautions- Check the "Login procedure screen" for installation.
- If you are using "Private Browser" or "Secret" mode, turn it off.
- We recommend that you close all open tabs.
- User Registration Procedures
- Reference Information
Contact Phone Number
I need a phone number that I can reach you during the day.New Address
You need a new address. Please take the procedure after your new address is decided.
Procedural method
When completing the procedures, please tap "Procedures for Moving" from the main banner or notable information displayed on the Mynaportal top screen, and follow the instructions.
