Service design
In order to realize a digital society where "no one is left behind," digital devices and services are used in various usage situations. In light of this, the government will work on the design of administrative services based on user-centered (human-centered) principles so that the needs of various users can be achieved effectively and efficiently, so that everyone can enjoy the benefits of digitalisation anytime, anywhere.
Overview
In order to promote a digitalisation where "no one is left behind," it is important not only to make digital devices and services easy to operate, but also to improve the convenience of users, solve problems, and achieve goals through these devices and services. To this end, it is necessary to improve environments so that all people, including those who are not familiar with digital devices and services and those who do not directly use services, can enjoy the benefits of digitalisation, while giving concrete images of changes in social environments, daily life, life stages, etc., based on the purposes and tasks of various users, their resources, and their environments.
From this perspective, the government and the private sector will work together to establish a user-centered (human-centered) service design system. At the same time, the government will promote the narrowing of the digital divide and the improvement of accessibility of digital devices and services (i.e., the narrowing of gaps in opportunities and abilities for the use of advanced information and telecommunications networks and the use of information using information and telecommunications technologies based on geographical constraints, physical and mental conditions such as age and disability, economic conditions, and other factors).
Recent Initiatives
Improving the UI of government information systems
As part of our efforts to improve the usability of government web services and applications, as well as the ease of finding and accessibility of information, we are conducting surveys and inspections of the user interface (UI) and resolving issues. In addition, we are preparing guidelines and checklists that can be referenced by each ministry and agency.
[Closed] Design Meetup "Service Design in Gov #0"
On Friday, October 20, 2023, we will hold a design meet-up "Service Design in Gov #0," inviting design teams from foreign administrative organizations that are practicing service design on the front line to share and discuss practical knowledge of service design in administration with members of the service design team in Digital Agency.
Design Meetup "Service Design in Gov #0"
Support for design and web accessibility by specialists
To establish a user-centered (human-centered) service design system, Digital Agency employs experts in design and web-accessibility. Experts participate in the design of services and products provided by Digital Agency from the design stage and provide support such as reviews from a design and web-accessibility perspective. In addition, in order to spread and raise awareness of better design, we are developing rules such as "Design Principles" and "Design Guidelines," creating tools, and improving the design process.
Through the introduction of the activities of experts in accessibility, the following videos are introduced: "The perspective of accessibility, which is essential for digitalisation, mainly in the administration", "The importance of ensuring accessibility and practical methods", and "The significance of the accessibility team being involved from the beginning of the project".
"What is Digital Agency's accessibility that challenges people with disabilities together?" (Digital Agency News) "
Building and publishing a design system
We are improving design rules, asset creation, and design processes in order to promote and raise awareness of better design. We are building a design system, a mechanism for providing websites and applications with consistent design and operability, while disclosing design data.
Related policy
Meetings, etc.
No such information is currently available.