About the "How to Receive Medical Care in the Future" Introduction Campaign at Pharmacies

Published:: Nov 29, 2024
Last Updated:: Mar 7, 2025

What's New

On March 7, 2025, we updated the Participating stores Site.
On January 23, 2025, we updated the Participating stores Site.

A poster used in the campaign is on the right, and a wagon with a small monitor and a flyer case is on the left.

From December 2, 2024, the health insurance card system will be based on the My Number Card as the Health Insurance Certificate. Therefore, the Digital Agency will conduct a "How to Receive Medical Care in the Future" introduction campaign at pharmacies to introduce how to receive medical care by My Number Card as the Health Insurance Certificate and certificate of eligibility at drugstores with dispensing pharmacies and dispensing pharmacies nationwide.

Introduction of "How to Receive Medical Care in the Future" at Pharmacies

Campaign Content

In this campaign, we will provide information that we would like you to know more about, together with the benefits of My Number Card as the Health Insurance Certificate, focusing on the following points.

With the support of pharmacists and sales clerks at nearby drugstores with dispensing pharmacies and card readers with facial recognition at dispensing pharmacies nationwide, you can register your My Number Card as a health insurance card with peace of mind.
Be able to continue using your current health insurance card for up to one year
For those who do not have a My Number Card as the Health Insurance Certificate, a confirmation of eligibility will be issued by the insurer upon issue, rather than upon application.
Even if the reception at the My Number Card as the Health Insurance Certificate is not successful, if you bring the My Number Card to the consultation, you will not have to pay one hundred percent of the medical expenses, etc.

To be more specific, we will install wagons with small monitors and flyer cases in waiting areas at drugstores and dispensing pharmacies, and publicize through signage the benefits of My Number Card as the Health Insurance Certificate and the fact that My Number Card as the Health Insurance Certificate use registration can be made on the spot with card readers with facial recognition at pharmacies. We will also distribute flyers explaining My Number Card as the Health Insurance Certificate security and "Eligibility Confirmation Form".

In addition, this campaign encourages customers to use and experience My Number Card as the Health Insurance Certificate at drugstores and dispensing pharmacies with the cooperation of pharmacists and sales clerks, and supports My Number Card registration by introducing that if customers bring their My Number Card as the Health Insurance Certificate, they can register for use on the spot with a card reader with facial recognition at the pharmacy.
In addition, Maina-chan goods will be presented to those who use, register, or experience My Number Card as the Health Insurance Certificate.

An image of the campaign poster, with a Maina-chan under the title

Implementation period

From November 29, 2024 to March 31, 2025

Participating stores

We plan to expand the program to a total of 2,500 drugstores and dispensing pharmacies nationwide.
For details of the participating stores, please refer to the list of participating stores (updated on March 7, 2025).

Distribution of novelty goods

During the implementation period, we will give out novelty goods with illustrations of Maina-chan on a first come-first-served basis to those who have used, registered or experienced My Number Card as the Health Insurance Certificate with a card reader with facial recognition at the relevant stores. Please note that the number is limited.

Contact Information

My Number general toll-free number

Contact Phone Number
- 0120-95-0178 (toll-free number)
Reception hours
- Weekdays: 9:30 to 20:00
- Weekends and holidays: 9:30 am to 5:30 pm
  (excluding the year-end and New Year holidays (December 29 to January 3))