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SaaS, Municipal counter DX

Municipal counter DXSaaS supports the realization of Municipal counter DX in local local government by providing functions to make "One-stop, no writing service" easier to promote as a SaaS. In addition, Municipal counter DXSaaS, which is built on a Government Cloud by multiple operators, is provided, and can be selected and used according to the shape (goal) of the window that each local local government aims to be.
It is an initiative aimed at making it easier for local local government to into service desk DX. .

Announcements

Table of

Characteristic of the Municipal counter DXSaaS

  • When a Digital Agency works with local local government officials to develop specifications that include the functions necessary for the service desk DX, and the local local government procurement the system, the burden of "creating specifications from scratch" and "creating a new system" is reduced.
  • From among the multiple regions in the lineup, you can select a service that matches the service desk DX you want to solve and the future Issue you want to be.
  • It is expected that functions and services will be continuously improved and enhanced through the creativity of business operators.

*It does not obligate the local local government to introduce Municipal counter DXSaaS.
*The introduction of service desk DX is a means, and the introduction of service desk DX alone does not make service desk DX a reality.

Basic Features

No matter which Municipal counter DXSaaS you choose, there are the following four main functions.

  1. Procedural guidance function
    • When employees go through procedures face-to-face with residents, they can complete the procedures in accordance with life events.
    • It is possible to use the data of the mission-critical operation system to accept inquiries and make decisions on guidance, etc. according to the status of the applicant.
    • The work flow can be flexibly set according to the operation.
  2. Application form creation function
    • It is possible to create an application form using the data in the mission-critical operation system and the content entered using the procedure guidance function.
    • Employees using the service can flexibly change the application form format in accordance with the operation.
    • The method of outputting the application form should be flexible, such as printing it on paper or outputting it to a tablet terminal.
  3. Functions that My Number Card can use
    • A function that allows automatic input of self-information such as 4 information read from the My Number Card into the application form
  4. Functions that can be linked with other services, such as APIs
    • Functions that can be linked with other digital services provided by the government and business operators
      *Other systems and services are assumed to be Mynaportal, data sharing platform, etc.

Main flow of introduction

  1. Contact BPR
  2. Introduction study
  3. Procurement
  4. Introduction

1. Contact BPR

Before introducing the Municipal counter DXSaaS (system), it is necessary to formulate a desired image (goal) such as what you want to solve and what kind of place you want to be in the local government window service, and to organize what kind of system is necessary to realize the goal.

When introducing Municipal counter DXSaaS, please actively use Digital Agency's Window BPR Advisor Dispatch Project .

2. Introduction study

When selecting and introducing the system, refer to the following information and contact each operator.

  • Service Introduction Materials
    It provides a list and description of the service menu, including implementation methods for essential functions and optional functions.
  • Tariff
    It describes the fees required to use the Municipal counter DXSaaS.
  • Service Mockup Environment
    You can check the operability and work flow using the service in advance.

The service introduction materials and the tariff are disclosed on the "local government Counter Business Reform _ Administrative Procedures Online" channel of the digital reform Co-Creation Platform * . For information on how to use the mock-up environment, please contact the contact information of each business operator listed in the service introduction materials.

*The digital reform Co-Creation Platform is a communication platform that anyone from local governments and government agencies can participate in.

3. procurement

Please procurement the Municipal counter DXSaaS that can realize the desired image and the necessary equipment and materials in accordance with the procurement procedures of each local local government.

4. Introduction

By installing necessary equipment, etc. and starting the use of Municipal counter DXSaaS, we will realize the business flow and desired image of the goals formulated by the contact BPR.

Introduction consultation

Digital reform Co-Creation Platform, we also provide consultation on Municipal counter DXSaaS and counter BPR.
For examples of utilization of local government, please check Municipal counter DX "One-stop, no writing service" Utilization Examples .

Public Offering Information

Fiscal year 2024 (2024)

We have formulated specifications for service desk DX with the people of the local local government. Based on these specifications, we are pleased to inform you of the results of the public offering of service desk DXSaaS provision service to local governments in Government Cloud, - Recruitment in fiscal 2024 - , which was implemented from January 26 to February 19, 2024.

Fiscal 2024 (Fiscal 2024) Public Offering Results (in alphabetical order)

  • Kitami Computer Business Co., Ltd.
  • K's Corporation
  • NEC Corporation
  • BSN Eye Net Co., Ltd.

The service introduction materials and fee schedule of each business operator will be released around June at Digital reform Co-Creation Platform.

Past Public Offering Information

Fiscal year 2023 (2023)

Related Information

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