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Municipal DXSaaS services counter

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Municipal DXSaaS services counter supports the realization of "Municipal DX services counter" in local governments by providing functions as SaaS to facilitate the promotion of One-stop, no writing service. In addition, multiple operators provide Municipal DXSaaS services counter built on the Government Cloud, which can be selected and used according to the shape (goal) of the contact point that each local government aims for.
It is an initiative aimed at making it easier for local governments to engage in Window DX .

Announcements

Contents

Characteristics of Municipal DXSaaS services counter

  • Digital Agency works with local government officials to develop specifications that incorporate the functions required for the Hotline DX, reducing the burden of having to "create specifications from scratch" or "create a new system" when local governments procure systems.
  • From the lineup of multiple contact points DXSaaS, you can select a service that matches the problem you want to solve or the shape of the future contact point you envision.
  • It is expected that functions and services will be continuously improved and enhanced through the ingenuity of business operators.

*It does not oblige local governments to introduce Municipal DXSaaS services counter.
*The introduction of Window DXSaaS is a means, and just introducing Window DXSaaS does not make Window DX possible.

Basic Features

Whichever carrier's Municipal DXSaaS services counter you choose, the following four main functions are provided.

  1. Procedure guidance function
    • When staff members carry out procedures face-to-face with residents, they should be able to carry out procedures in accordance with life events without omission.
    • Making use of data from the ERP system to make decisions on reception and guidance according to the situation of the applicant
    • The business flow can be flexibly set according to the operation.
  2. Application form preparation function
    • The application form can be prepared using the data in the ERP system and the information entered in the procedure guidance function.
    • Staff using the service should be able to flexibly change the format of the application form in accordance with the operation
    • Flexibility should be given to the method of outputting application forms, such as printing on paper or outputting to a tablet terminal.
  3. Functions that My Number Card can use
    • A function that enables automatic input of self-information, such as the four pieces of information read from the My Number Card, into the application form
  4. Functions that enable collaboration between other services and APIs
    • Functions that can be linked with other digital services provided by the government and business operators
      *Other systems and services are assumed to be Mynaportal and public service mesh.

Main flow of introduction

  1. Window BPR
  2. To consider the introduction
  3. Procurement
  4. Deployment

1. Window BPR

Before the introduction of a Municipal DXSaaS services counter (system), it is necessary to formulate a desired figure (goal), such as what you want to solve and what kind of place you want to make, in the local government counter service, and to organize what kind of system is necessary to realize the goal.

When introducing Municipal DXSaaS services counter, please make active use of the BPR Advisor Dispatch Project by Digital Agency.

2. Consideration of introduction

For system selection and introduction, refer to the following information and contact each provider.

  • Service introduction materials
    Describes how to implement the required functions and the list and description of the service menu, including optional functions.
  • Tariff
    It shows the fare required to use the Municipal DXSaaS services counter.
  • Service Mockup Environment
    You can check the operability and business flow using the service in advance.

Service introduction materials and fee tables are available on the "Local Government Counter Service Reform - Administrative Procedures Online" channel of Digital Reform Digital Transformation Co-Creation Platform *. For information on how to use the mock-up environment, please contact the contact information of each business operator listed in the service introduction materials.

*Digital Reform Digital Transformation Co-Creation Platform is a communication platform in which any employee of local governments and government agencies can participate.

3. Procurement

Please follow the procurement procedures of each local government to procure the Municipal DXSaaS services counter and necessary equipment that will enable you to realize your desired status.

4. Deployment

By installing the necessary equipment and starting to use the Municipal DXSaaS services counter, we will realize the business flow and desired image of the target formulated by the window BPR.

Consultation on the introduction

Digital Reform Digital Transformation Co-Creation Platform, consultations with the Municipal DXSaaS services counter and the BPR counter are also provided.
For utilization cases of local governments, please check the utilization case of "One-stop, no writing service" in Municipal DX services counter, .

Public offering information

Fiscal 2025 (2025)

Digital Agency worked with local government officials to develop specifications for Window DXSaaS.
We hereby notify you of the results of the public offering of , which was conducted for the period from January 24, 2025 (2025) to February 25, 2025 (2025) based on these specifications, as follows: Application for Consultation DXSaaS Provider to Local Governments in Government Cloud Fiscal Year 2025

  • FY 2025 (FY 2025) Public Offering Results (in Japanese syllabary order)
    • OC Co., Ltd.: Madomate
    • Kitami Computer Business Co., Ltd.: Counter Business Support System Rakumado Counter DXSaaS Version
    • KS Co., Ltd.: Window DXSaaS Smart Window System
    • Komi-Kuri Co., Ltd.: Support for Komi-mado
    • NEC Corporation: NEC Smart Administrative Contact Solution Contact DXSaaS
    • Ryobi Systems Co., Ltd.: R-STAGE counter DX service
    • BSN i-Net Co., Ltd.: Yubi Navi Purasu (Window DXSaaS version) (tentative name)

The service introduction materials and fee schedule of each operator are scheduled to be released at Digital Reform Digital Transformation Co-Creation Platform around June 2025 (2025).

Past public offering information

Fiscal 2024 (2024)

Fiscal 2023 (2023)

Related Information

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