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BPR Advisor Dispatch Project

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In Digital Agency, we are promoting the Municipal DX services counter "One-stop, no writing service" project in close cooperation with local governments with the aim of realizing a comfortable window experience with less burden on both residents and staff.

In Municipal DX services counter, it is important to address the two issues of business process reform (BPR) and system utilization as a set. In particular, business process reform (BPR) can be said to be a prerequisite for system utilization.
In this project, local government officials who are familiar with Municipal DX services counter will serve as advisors. By supporting other local governments that want to promote Municipal DX services counter in the future, these advisors will provide know-how for "creating opportunities" for "self-promotion" of local government contact BPR.

What's New

Overview

Support method

As a general rule, local government officials commissioned by Digital Agency provide support online and on site three times per local government (there is a possibility of joint support when neighboring local governments gather).

Cost sharing

The local government that requested the dispatch is not required to bear the expenses such as travel expenses and remuneration for the advisor.

Local governments eligible for application

Local governments (limited to municipalities) that have a strong desire to implement BPR for Municipal DX services counter promotion and can expect the maximum effect by dispatching to BPR Advisor.

Example

  • Local governments that are considering the introduction of DXSaaS but would like to conduct a BPR before the introduction
  • Local governments that have been working on window DX but are not as effective as expected and feel that there are issues with BPR
  • Local governments that know the problem but do not know how to solve it

*If a prefecture wishes to visit Dispatch BPR Advisor for Assistance for the purpose of BPR support at the counter of the basic local government in the prefecture, please consult with Digital Reform Digital Transformation Co-Creation Platform in advance.

How to apply

Fiscal 2025 (Fiscal 2025) BPR Advisor Dispatch Application (Dispatch Application Form) Please fill out the necessary information from and apply.

You can check the questions on the Dispatch Application Form below.
Fiscal 2025 (Fiscal 2025) BPR Advisor Dispatch Application Form: Word (50) / PDF (634 KB)

Application Period

Accept at any time

Selection criteria

As a general rule, applications are accepted on a first come-first-served basis, and screening and adoption are carried out. However, in cases where requests overlap with those of other local governments, Digital Agency will decide on the advisability and priorities of support based on the following information.

  • Information provided at the time of application

In addition, the following local governments will be given priority to adopt it.

  • Contacts Local governments planning or considering the introduction of DXSaaS
  • Local government planning to apply for the program

Selection requirements

  • It participates in the "#Desi _ pj _ Local Government Counter Service Reform _ Administrative Procedures Online" channel of the Digital Reform Digital Transformation Co-Creation Platform operated by Digital Agency (Reference: Digital Reform Digital Transformation Co-Creation Platform )
  • To respond to the preliminary hearing from Digital Agency regarding the dispatch application
  • When engaging in BPR at service counters, conduct a "Service Counter Experience Survey" during business hours.
  • By the first support, a cross-sectional promotion system (so-called project team) related to window BPR should be established.
  • During the period of dispatch (until the end of the third support period), the results of the "Experience Survey on the Use of Service Counters" and the issues found should be shared within the Agency.

Support implementation period

From April 2025 (2025) to March 2026 (2026)

Points to keep in mind when applying

This project mainly consists of advice from local government officials, etc., and is not a consulting project. Therefore, it is a prerequisite that the local government that is going to work on the Municipal DX services counter has established a system to proactively solve problems.

BPR Advisor offering

As a BPR Advisor, we are looking for an advisor to support the self-driving of local government contact BPR throughout the country.
Those who meet the application requirements, such as those who are highly knowledgeable about BPR at the counter, have experience of BPR at the counter in their own local government, and have experience of supporting BPR at the counter in other local government, please apply from BPR Advisor Application Form .

Eligibility and Requirements

(Excerpt from the Outline of Implementation of Outline of BPR Advisor Dispatching Project and Fostering Project)

Article 17 (1) With regard to the appointment of BPR Advisor, Digital Agency shall recruit and commission persons who have applied for Counter BPR and who have a high level of expertise and experience in Counter DXs of local governments based on the provisions of the following paragraph and whom Digital Agency has determined that they will not be suspected of having a conflict of interest.
(2) In the cases set forth in the following items, the Digital Agency shall make a commission set forth in the preceding paragraph to a person set forth in said items who is deemed appropriate by the Digital Agency:
(I) In the case of an employee of a basic local government who has already implemented a Contact BPR: A person who is recognized by the head of the local government to which the said person belongs as having played an active part in the efforts of the local government's Contact BPR, or a person who has been recommended by a BPR Advisor to which the said person has already been commissioned.
(ii) In the case of an employee of a basic local government who has completed training (excluding those who fall under the preceding item): An employee of a basic local government who does not fall under the preceding item, has received a decision as a trainee pursuant to the provisions of Article 14, and has completed the training prescribed in the preceding Article.
(iii) In the case of a person who has a high level of knowledge and experience in local government BPR (excluding those who fall under item (I) and the preceding item): A person who is recognized by the head of the department to which the person belongs as having played an active part in the efforts of the local government BPR, and who is recommended by the BPR Advisor to which the commission has already been made based on the criteria set forth in item (I).

BPR Advisor development project

We are looking for basic local government employees who have a strong desire to promote Municipal DX services counter nationwide with their friends. Please apply from BPR Advisor Development Project Application Form .

Eligibility and Requirements

(Excerpt from the Outline of Implementation of Outline of BPR Advisor Dispatching Project and Fostering Project)

Article 14 (1) When Digital Agency receives an application for a Human Resources Development Project pursuant to the provisions of the preceding Article, it shall examine the contents of the application, and if it determines that the applicant falls under all of the following items (hereinafter referred to as a "Trainee"), it shall determine the applicant as a Trainee for the Human Resources Development Project and notify the applicant.
(I) Employees of a basic local government participating in the "Digital Reform Digital Agency" operated by Digital Transformation Co-Creation Platform;
(ii) Employees of basic local governments who agree with the business purpose of the Project prescribed in Article 3 and who are deemed to have the ability to implement the BPR.

Article 3 (1) The purpose of the Dispatching Project is to promote Counter BPR in Basic Local Governments (hereinafter referred to as "BPR Advisor") and contribute to the creation of local government counters in line with the concept of Counter BPR in Basic Local Governments (hereinafter referred to as "BPR Advisor") (meaning a digitalisation where residents can complete procedures without filling out an application form, waiting, or visiting counters, and where the administrative burden on employees of Basic Local Governments is reduced and the leveling of services is achieved) by dispatching a Municipal DX services counter who has been commissioned under Article 17 as a specialist with knowledge, know-how, etc. of Counter BPR to Basic Local Governments that are considering the implementation of Counter BPR, and the purpose of the Fostering Project is to expand the circle of co-creation between local governments by fostering employees who play a central role in efforts related to Counter BPR in Basic Local Governments and by such human resources supporting Counter BPR in other Basic Local Governments, and thereby promoting Municipal DX services counter nationwide.

Briefing Document

Outline of BPR Advisor Dispatching Project and Fostering Project

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