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Data Definition: Dashboard on Social digitalization and online administrative services Awareness Survey

Definition of each data

A person who regards the digitalization of society as good

"I think it's good" is the sum of "I think it's very good" and "I think it's good." "I don't think it's good" is the sum of "I don't think it's very good" and "I don't think it's good at all."

A person who believes that he or she has adapted to the digitalization of society

"I can keep up with it" is the sum of "I can keep up with speed and change" and "I can keep up with speed and change somehow." "I can't keep up with it" is the sum of "I can't keep up with speed and change sometimes." and "I can't keep up with speed and change at all."

Someone who knows online administrative services

"Know" is the total number of people who know at least one online administrative services provided by the government or local government.

A person who trusts online administrative services

"I trust you" is the sum of "I trust you very much" and "I trust you well." "I don't trust you" is the sum of "I don't trust you very much" and "I don't trust you at all."

A person who has ever used online administrative services

"Used" is the total number of people who have used at least one local government provided by the government or online administrative services.

A person who is satisfied with online administrative services

"Satisfied" is the sum of "very satisfied" and "fairly satisfied", and "not satisfied" is the sum of "not very satisfied" and "not satisfied at all".

People who want to continue to use online administrative services

"I want to use it" is the sum of "I want to use it very much" and "I want to use it well", and "I don't want to use it" is the sum of "I don't want to use it very much" and "I don't want to use it at all".

Those who want to use the online administrative services rather than the counter procedure

"I would like to use" is the sum of "I would like to use local government" and "I would rather use online administrative services" among "local government provided by government / online administrative services" and "Procedure at the counter of government / online administrative services". "I would like to use contact center service" is the sum of "I would rather use contact center service" and "I would like to use contact center service".

*Figures may not add up to 100% due to rounding.