Dashboard on the results of a survey of attitudes towards social digitalisation and digital government services

Digital Agency has set "Human-friendly digitalisation: No one left behind" as its mission. Online administrative procedures in , One-stop, no writing service , etc. We aim to create a society where everyone can choose digital administrative services that meet their needs and enjoy the benefits of digitalisation.

In Digital Agency, we will assess the state of digital penetration in society as a whole by surveying the public's "awareness of digitalisation in society" and "satisfaction with digital administrative services" and publicizing the results, and work to improve digital administrative services based on the results.

Key figures in the survey
On the digitalisation of society
About Digital Government Services
Points to Note

1. Main figures of the survey results

It shows the percentage of people who responded positively to the three particularly important indicators, "I consider social digitalisation to be good," "I am able to adapt to social digitalisation," and "I am satisfied with digital administrative services," as well as annual trends.

A full-screen look at the "Results of the Public Opinion Survey on Social digitalisation and Digital Administrative Services"

2. Social digitalisation

The graph shows the percentage of people who "consider social digitalisation to be good" and "think they can adapt to social digitalisation," changes over time, and trends by gender and age group.

See "Considering digitalisation in Society as Good" in Full Screen

See "I think I am adapting to the digitalisation of society" in full screen

3. Digital Administrative Services

3.1 Awareness of digital government services

The graph shows the percentage of people who "know about digital administrative services" or "trust in digital administrative services," changes over time, and trends by gender and age group.

See "Know about digital government services" in full screen

See "Trusting Digital Government Services" in Full Screen

3.2 Use of Digital Government Services

The graph shows the percentage of people who have used digital administrative services at least once or who are satisfied with their experience of using digital administrative services among those who have used them at least once, changes over time, and trends by gender and age group.

See "Using digital administrative services at least once" in full screen

See "Satisfied with Digital Administrative Services" in full screen

3.3 Intention to Use Digital Government Services

The graph shows the percentage of people who "want to continue to use digital administrative services" and "want to use digital administrative services rather than procedures at the counter," changes over time, and trends by gender and age group.

See "I would like to continue using digital administrative services" in full screen

See "I want to use digital administrative services rather than procedures at the counter" on the full screen

4. Points to Note

Research method

Survey Summary: Survey on Attitudes toward Digital Administrative Services
Survey method: Internet survey
Survey target: Men and women aged 18 to 79 nationwide (collected according to gender × age × population distribution of regional block)
Valid Responses: 10,000
Survey period: July 2024

Defining Data

The various types of information used in the dashboard are collected independently by Digital Agency.