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Dashboard on the results of a survey on the awareness of digitalization and online administrative services in society

Under the banner of "Human-friendly digitalization: No one left behind," Digital Agency aims to create a society in which everyone can enjoy the benefits of online administrative services, with each person being able to choose a digitalization that suits their needs, such as online administrative procedures and a one stop counter that does not write.

Digital Agency will grasp the status of digital penetration in society as a whole by surveying the "awareness of society on digitalization" and "satisfaction with online administrative services" of the people, and will work to improve online administrative services based on the results.

Table of

  1. Of the digitalization of society
  2. About online administrative services
  3. Points to Note

1. Social digitalization

A total of 48% answered that they "think social digitalization is good." A total of 28% answered that they "can adapt to social digitalization."

2. About online administrative services

2.1 Recognition of online administrative services

A total of 88% responded that they "know online administrative services." A total of 24% responded that they "trust online administrative services."

2.2 Use of online administrative services

A total of 59% of the respondents answered that they had used online administrative services, and 29% of the respondents answered that they were satisfied with online administrative services.

2.3 Intention to Use online administrative services

A total of 33% of the respondents answered that they would like to use online administrative services in the future. A total of 30% of the respondents answered that they would rather use online administrative services than go through the procedure at the counter.

3. Points to be noted

Survey method

  • Outline of the survey: Consciousness survey on online administrative services
  • Survey method: Internet survey
  • Survey subject: Men and women aged 18 to 79 (collected according to gender × age × population distribution of area block) Number of valid responses: 5,600
  • Survey period: July 2023

Data Definition

The dashboard is based on data collected independently by Digital Agency.

Comments and Requests

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