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Achievements from the Perspective of Data: Progress in Digital Utilization in Society

We will disclose data-based results on the progress of digital utilization in society in Digital Agency.

Society's awareness of digitalization and public service

Society's awareness of digitalization

From the awareness survey in July 2023, support for digital society increased by 2.9 PT, adaptation to digital society increased by 1.0 PT, and satisfaction with online administrative services increased by 0.3 PT. Both indicators increased.

Graphs of Endorsement, Adjustment, and Satisfaction (User-Based) Survey Results

The progress is as follows.

  • Approval
    The percentage of respondents who consider social digitalization to be good is 50.9%, an increase of 2.9 PT from July 2023.
    • July 2024
      • Good: 50.9%
      • Neutral: 38.0%
      • Not good: 11.1%
    • July 2023
      • Good: 48.0%
      • Neutral: 39.1%
      • Not good: 12.8%
  • Adaptation
    Those who were able to adapt to the digitalization of society were 29.8%, an increase of 1.0 PT from July 2023.
    • July 2024
      • Adapted: 29.8%
      • Neutral: 32.7%
      • Not adapted: 37.6%
    • July 2023
      • Adapted: 28.8%
      • Neutral: 36.9%
      • Not adapted: 34.3%
  • Satisfaction (User Base)
    Among those who have used the service, 29.8% are satisfied with online administrative services, an increase of 0.3 PT from July 2023.
    • July 2024
      • Satisfied: 29.8%
      • Neutral: 51.1%
      • Not satisfied: 19.1%
    • July 2023
      • Satisfied: 29.5%
      • Neutral: 52.3%
      • Not satisfied: 18.2%

Source: Results of the 2023 and 2024 "Survey on digitalization Awareness in Society" (Nationwide Internet Survey of Men and Women Aged 18 to 79 / 5,600 Valid Responses in 2023 and 10,000 Valid Responses in 2024). Figures are rounded to two decimal places.

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Provision of people-friendly services

Maintenance and coordination of My Number Card

The number of certificates held by My Number Card has reached 75% of the population, and the registration of My Number Insurance Cards and public money accounts has also grown by more than 10% since 2023.

A graph that shows the performance of My Number Card, Minor Insurance Card, and Public Fund Account.

The progress is as follows.

  • My Number Card
    My Number Card holds 93.08 million cards, or 75 percent of the population, up 5 percent from July 2023.
    • July 2024:93.08 million
    • July 2023:89.04 million
    • April 2022:54 million
  • Maina Health Insurance Card
    The number of valid registered insurance cards is 73.71 million, or 79% of those held in My Number Card, an increase of 14% from July 2023.
    • June 2024:73.71 million
    • July 2023:64.84 million
    • August 2022:15.2 million
  • Public money account
    The number of registered public money accounts is 68% of My Number Card holdings, or 63.2 million, an increase of 11% from July 2023.
    • June 2024:63.2 million
    • July 2023:57.11 million
    • August 2022:8.76 million

Related Information

Use of online procedures

Since July 2023, Mynaportal has seen double-digit growth in account registrations, with 52% of users satisfied.

This graph shows the actual results of account registration, usage satisfaction, and online rate.

The progress is as follows.

  • Account Registration
    Mynaportal registered 71.97 million accounts, a 12% increase from July 2023.
    • June 2024:71.97 million
    • July 2023:64.12 million
    • July 2022:17.5 million
  • Satisfaction with use
    The satisfaction rate of Mynaportal use is 52.2%.
    • Survey results as of July 2024
      • Satisfied: 52.2%
      • Neutral: 38.4%
      • Not satisfied: 9.4%
  • Online rate
    The percentage of Mynaportal where 26 procedures related to childcare and nursing care can be performed online in local government * 1 is 65.1%.
    • Survey results as of the end of March 2023
      • Online: 65.1%
      • Not Completed: 34.9%

Source: Results of the 2023 and 2024 "Survey on digitalization Awareness in Society" (Nationwide Internet Survey of Men and Women Aged 18 to 79 / 5,600 Valid Responses in 2023 and 10,000 Valid Responses in 2024). Figures are rounded to two decimal places.

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Optimizing the Ministry and local government System

We are promoting information linkages centered on My Number System. The number of common services provided by Digital Agency is now five.

This chart shows the actual performance of data connections, common service usage, and number of common services.

The progress is as follows.

  • Data connections
    • Number of Administrative Procedures with No Attachments Required due to information linkages in My Number System
      • As of August 2024:2,588 procedures
    • Number of information linkages in My Number System * 2
      • From August 2023 to July 2024 Total: 210 million times
  • Use of common services
    • Number of local government using benefits support services
      • As of July 2024:92 local government
    • Number of local government using calculation tool for adjustment benefits
      • As of July 2024:1,580 local government
  • Number of common services
    • Number of common services currently provided by Digital Agency
      • Survey results as of August 2024:5 services
        1. Mynaportal (since November 2017)
        2. Government Common Settlement Platform (since April 2023)
        3. SaaS, Municipal counter DX (since January 2024)
        4. Benefit Support Service (from February 2024)
        5. Digital authentication App (since June 2024)

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Reduction of burden on citizens and employees in administrative procedures

The burden on citizens and employees will be reduced by using My Number to digitalization various administrative procedures related to local government and central government agencies.

Figure shows the performance of local government procedures and central government ministry-related procedures in the digital utilization of administrative procedures.

The progress is as follows.

  • Digital utilization of administrative procedures
    • Local government Procedures
      • Number of applications for 26 procedures for childcare and nursing care via Mynaportal: 100,000 times a year
      • Number of applications for moving via Mynaportal: 680,000 per year
      • Number of times of Issue for certificates at convenience stores, etc.: 33.18 million times per year
    • Central Ministry-Related Procedures
      • Number of passport application via Mynaportal * 3 : 300,000 times a year

Using Mynaportal, we are cooperating with e-Tax (National Tax Administration Agency) and Nenkin Net (Nippon pensions Organization).

This graph shows the actual number of tie-ups between tax returns and pensions.

The progress is as follows.

  • Final tax return
    The number of tie-ups between e-Tax / Public Auction Electronic Bidding and Mynaportal was 7.53 million, an increase of 57% from July 2023.
    • June 2024:7.53 million Cooperation
    • July 2023:4.78 million Cooperation
  • Pensions
    The number of collaborations between Nenkin Net and Mynaportal was 5.1 million, up 93% from July 2023.
    • June 2024:5.1 million Cooperation
    • July 2023:2.64 million Cooperation

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Use of digital identity verification procedures

JPKI (Japanese Public Key Infrastructure (JPKI)) has increased the number of installed businesses by 21% since September 2023. In June 2024, it also released a My Number Card app for authentication and signing using digital authentication.

A graph showing the number of installed businesses, the number of times of identity verification, and the performance of the digital authentication app.

The progress is as follows.

  • Number of companies introduced
    The number of companies with JPKI was 566, an increase of 21% from September 2023.
    • July 2024:566 companies
    • September 2023:468 companies
    • September 2022:160 companies
  • Number of times of identity verification
    The total number of times of identity verification using JPKI is 560 million times per year.
    It is the total of the number of E-Certificate confirmations for signatures and the number of E-Certificate confirmations for user identification.
    • Number of E-Certificate validity confirmations for signature: 50 million
    • Number of E-Certificate validity confirmations for user identification: 510 million
  • Digital authentication App
    The number of digital authentication app downloads is 39000 DL.
    • Since Release (June to July 2024)
      • IOS: 22000
      • Android OS: 17000

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Efforts of the Digital Promotion Committee

We are making efforts to create environments in which no one can be left behind and enjoy the convenience of digital society.

Figure describing the development of the human support system for digital society and the results of the cooperation system for the development of the human support system.

The progress is as follows.

  • Development of a human support system for digital society
    • Number of Digital Promotion Committee Members appointed
      • As of the end of August 2024:55,425
  • Cooperation for the development of a human support system
    • Number of companies and organizations cooperating with us
      • As of the end of August 2024:189 organizations

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Driving Growth Strategy

Legal System Review and Digital Readiness

The number of regulations on paper and in-person processes reviews has increased by 3,353 from fiscal 2023 to 4,365 provision, and the number of provision listed in the Technology Map has also increased significantly in one year.

A graph describing the results of the review of regulation, the review of law, and the utilization of new technology.

The progress is as follows.

  • Regulation Review
    The number of completed reviews in regulations on paper and in-person processes was 4,365 provision, an increase of 3,353 from March 2023.
    • March 2024:4,365 provision
    • March 2023:1,012 provision
  • Law Review
    • Total number of bills submitted to the 2024 ordinary session of the Diet reviewed: 62 bills
    • Of the above, 30 bills fall under the category of "bills related to regulations on paper and in-person processes" and "bills related to regulations that specify administrative procedures for which information systems are expected to be developed."
  • Use of new technologies
    The number of technologies listed in the Technology Map (Technology Catalog) was 196, an increase of 169 from July 2023.
    • July 2024:196
    • July 2023:27

Related Information

Reduction of burden on business operators through Digital infrastructure development

Since July 2023, the cumulative number of gBizID Prime registrations has increased by 22% to 1.22 million, and related e-Gov applications and GEPS electronic bidding efforts are underway.

A diagram showing the performance of business ID maintenance and administrative procedures, electronic bidding, and subsidy applications.

The progress is as follows.

  • Maintenance of business operator IDs and administrative procedures
    • Cumulative gBizID Prime registrations increased by 1.22 million, or 22%.
    • The number of e-Gov applications is 28.63 million.
  • Electronic bidding
    • Number of electronic bidding projects in the electronic procurement system * 4
      • As of June 2024:292,000
  • Subsidy Application
    • Number of jGrants Users
      • As of July 2024:223,000

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Digital infrastructure Maintenance in semi-public sector

We have started the information linkages System (PMH) that connects local government and medical institutions, etc., and are planning to introduce 177 local government in advance as of August 2024. The digitalization of school affairs is also underway.

Figure describing the performance of medical care, health, and nursing care, and school administration DX.

The progress is as follows.

  • Medical care, health, and nursing care
    • PMH (Public Medical Hub) publicly funded medical care field Introduction scheduled local government
      • As of August 2024:177 local government (20 prefectures and 157 municipalities)
  • School Affairs DX
    • Digitalization rates for sharing materials within the school * 5 : 33%
    • Digitalization rates for absence, tardiness, and early leave communication between teachers and parents: 31%

Source: Figures related to school affairs DX are the sum of the results of self-inspection by each school based on the "Checklist for School Affairs DX under the GIGA School Concept" prepared by Ministry of Education, Culture, Sports, Science and Technology (MEXT).

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Use of AI in Digital Agency

In fiscal 2023, we conducted a technology validation for the appropriate use of generative AI in Digital Agency and administration. The use of AI technology is also advancing in Digital Agency.

Figure shows the results of business use and AI utilization in generative AI.

The progress is as follows.

  • Business use of generative AI
    • Percentage of generative AI users in Digital Agency: 42%
  • Utilization of AI
    • Number of AI utilization studies in Digital Agency: 9
      1. Improving Public Comment Response Quality
      2. Labeling of procurement Specifications
      3. Digital Government Promotion Standard Guidelines Practice Guidebook
      4. National Personnel Authority Rules
      5. Citation retrieval by law
      6. Efficiency of glossary creation work
      7. Response to memorandum on questions Draft Generation
      8. Translation of source code
      9. Document Confidentiality Determination

Source: Environmental improvement of technical generative AI for appropriate utilization of validation in administration

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Building a safe and secure Digital infrastructure

Optimizing Government and local government Systems

In August 2024, the number of systems using Government Cloud increased significantly to 671 systems.
The number of GSS introduction ministries and agencies has also increased from five in July 2023 to ten, with the addition of Imperial Household Agency, the Cabinet Office / Cabinet Secretariat, the Reconstruction Agency, Consumer Affairs Agency, and Japan Casino Regulatory Commission as scheduled.

Graph showing the performance of cloud utilization and infrastructure joint procurement.

The progress is as follows.

  • Cloud usage
    The number of systems using Government Cloud was 671, an increase of 795% from August 2023.
    • August 2024:671
    • August 2023:75
    • August 2022:17
  • Infrastructure Joint procurement
    • 10 GSS number of Ministries and Agencies where introduced, an increase of 100% since July 2023.
      • July 2024:10 organizations
      • July 2023:5 organizations
      • July 2022:1 institution
    • GSS Connected Users
      • As of July 2024: Approximately 35000

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Promotion of disaster risk management DX

As of the end of July 2024, there were 460 participating members in Disaster Risk Management DX Public-Private Co-Creation Council, and the number of services registered in the disaster risk management DX Service Map Catalog increased by 42% from 2023.

Graph showing the performance of public-private partnerships and the disaster risk management DX Service Map Catalog.

The progress is as follows.

  • Public-Private Partnership
    Disaster Risk Management DX Public-Private Co-Creation Council has 460 members, a 32% increase since September 2023.
    • July 2024:460
    • September 2023:348
  • Disaster risk management DX Service Map Catalog
    The number of services registered in the disaster risk management DX Service Map Catalog was 200, an increase of 42% from September 2023.
    • July 2024:200
    • September 2023:141

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Footnote

* 1: The number of local government where all 26 procedures related to childcare and nursing care were online is divided by the number of all local government.
* 2: The number of information linkages in the information provision network system.
* 3: The number of passport application via Mynaportal includes renewals / repurchases / changes.
* 4: Electronic procurement System refers to Government Electronic procurement (GEPS).
* 5: The digitalization ratio of School Affairs DX is the percentage of schools that answered "Completely paperless / digitalization" for each initiative.