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Results from the Perspective of Data: Progress of Digital Utilization in Society

We will disclose the data-based results of the progress of digital utilization in society in Digital Agency.

Public awareness of digitalisation and administrative services

Society's awareness of digitalisation

According to the survey conducted in July 2023, support for the digital society increased by 2.9 points, adaptation to the digital society increased by 1.0 points, and satisfaction with digital government services increased by 0.3 points. All indicators showed an increase.

Graph of Engagement, Adaptation, and Satisfaction (User-Based) Survey Results

The progress is as follows.

  • Approval
    Those who think the digitalisation of society is good accounted for 50.9%, an increase of 2.9 points from July 2023.
    • July 2024
      • Favorable: 50.9%
      • Neutral: 38.0%
      • Not favorable: 11.1%
    • July 2023
      • Favorable: 48.0%
      • Neutral: 39.1%
      • Not favorable: 12.8%
  • Adaptation
    29.8% were able to adapt to the digitalisation of society, an increase of 1.0 points from July 2023.
    • July 2024
      • Adapted: 29.8%
      • Neutral: 32.7%
      • Not adapted: 37.6%
    • July 2023
      • Adapted: 28.8%
      • Neutral: 36.9%
      • Not adapted: 34.3%
  • Satisfaction (user base)
    29.8% of those who have used the service are satisfied with digital administrative services, an increase of 0.3 PT from July 2023.
    • July 2024
      • Satisfied: 29.8%
      • Neutral: 51.1%
      • Not satisfied: 19.1%
    • July 2023
      • Satisfied: 29.5%
      • Neutral: 52.3%
      • Not satisfied: 18.2%

Source: Based on the results of the 2023 and 2024 "Survey on Awareness of digitalisation in Society" (Internet survey of males and females aged 18-79 in Japan; 5,600 valid responses in 2023 and 10,000 valid responses in 2024). Figures are rounded off to the second decimal place.

Related Information

Provision of People-Friendly Services

Maintenance and coordination of My Number Card

The number of shares held by My Number Card has reached 75% of the population, and the registration of use of the My Number Card as the Health Insurance Certificate and public fund accounts has also grown in double digits since 2023.

Graph showing the performance of My Number Card, use of the My Number Card as the Health Insurance Certificate, and public accounts.

The progress is as follows.

  • My Number Card
    The number of tickets held by My Number Card is 75% of the population, or 93.08 million tickets. This is an increase of 5% since July 2023.
    • July 2024:93.08 million
    • July 2023:89.04 million
    • April 2022:54 million
  • Use of the My Number Card as the Health Insurance Certificate
    The number of valid registrations of insurance cards is 79% of My Number Card holdings, or 73.71 million. This is an increase of 14% since July 2023.
    • June 2024:73.71 million
    • July 2023:64.84 million
    • August 2022:15.2 million
  • Public fund account
    The number of registered public money accounts is 68% of My Number Card holdings, or 63.2 million. This is an increase of 11% since July 2023.
    • June 2024:63.2 million
    • July 2023:57.11 million
    • August 2022:8.76 million

Related Information

Use of online procedures

Since July 2023, the number of account registrations in Mynaportal has grown by double digits, with 52% of users satisfied.

Chart showing actual account registrations, usage satisfaction, and online adoption rates.

The progress is as follows.

  • Account Registration
    There were 71.97 million account registrations in Mynaportal, up 12% from July 2023.
    • June 2024:71.97 million
    • July 2023:64.12 million
    • July 2022:17.5 million
  • Satisfaction with use
    The level of satisfaction with Mynaportal usage was 52.2%.
    • Survey results as of July 2024
      • Satisfied: 52.2%
      • Neutral: 38.4%
      • Not satisfied: 9.4%
  • On-line ratio
    The percentage of local governments that can perform online procedures for 26 procedures related to child care and nursing care in Mynaportal * 1 In , it is 65.1%.
    • Survey results as of the end of March 2023
      • Online: 65.1%
      • Incomplete: 34.9%

Source: Based on the results of the 2023 and 2024 "Survey on Awareness of digitalisation in Society" (Internet survey of males and females aged 18-79 in Japan; 5,600 valid responses in 2023 and 10,000 valid responses in 2024). Figures are rounded off to the second decimal place.

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Optimization of Ministries and Local Government Systems

Promotion of information sharing centered on My Number System. The number of common services provided by Digital Agency has increased to five.

Chart showing actual data linkage, use of common services, and number of common services.

The progress is as follows.

  • Data linkage
    • Number of administrative procedures for which attachments can be omitted through information sharing in the My Number System
      • As of August 2024:2,588 procedures
    • Number of information collaborations in My Number System * 2
      • Annual August 2023 to July 2024 Total: 210 million times
  • Use of common services
    • Number of municipalities using benefit support services
      • As of July 2024:92 municipalities
    • Number of municipalities using calculation tools for adjustment benefits
      • As of July 2024:1,580 local governments
  • Number of common services
    • Number of common services currently provided by Digital Agency
      • Survey results as of August 2024:5 services
        1. Mynaportal (since November 2017)
        2. Common Government Payment Infrastructure (since April 2023)
        3. Municipal DXSaaS services counter (since January 2024)
        4. Benefit support service (since February 2024)
        5. Digital Authentication App (since June 2024)

Related Information

Reducing the burden on citizens and officials in administrative procedures

The burden on citizens and employees will be reduced by digitalisation various administrative procedures related to local governments and central ministries and agencies using the My Number.

Chart showing the results of local government-related procedures and central ministry-related procedures in the digital utilization of administration-related procedures.

The progress is as follows.

  • Digital application of administrative procedures
    • Procedures related to local government
      • Number of applications for 26 procedures for child care and nursing care via Mynaportal: 100,000 per year
      • Applications for moving via Mynaportal: 680,000 times a year
      • Issue frequency of certificates at convenience stores, etc.: 33.18 million times per year
    • Procedures related to central government
      • Number of passport applications via Mynaportal * 3 : 300,000 times a year

Using Mynaportal, we are also collaborating with e-Tax (National Tax Agency) and Nenkin Net (Japan Pension Service).

A graph showing the actual number of links between income tax returns and pensions.

The progress is as follows.

  • Final tax return
    The number of e-Tax / Public Auction E-Bid and Mynaportal linkages was 7.53 million, up 57% from July 2023.
    • June 2024:7.53 million Alignment
    • July 2023:4.78 million Alignment
  • Pension
    The number of links between Nenkin Net and Mynaportal was 5.1 million, an increase of 93% from July 2023.
    • June 2024:5.1 million Alignment
    • July 2023:2.64 million Alignment

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Use of digital identity verification procedures

The number of businesses using JPKI (Japanese Public Key Infrastructure) has increased by 21% since September 2023, and in June 2024, we also released a digital My Number Card for authentication and signing using Authentication App.

A graph showing the number of business operators that have introduced the system, the number of identity verification operations, and the results of digital Authentication App operations.

The progress is as follows.

  • Number of business operators that have introduced
    The number of companies introducing JPKI increased by 21% from September 2023 to 566 companies.
    • July 2024:566 companies
    • September 2023:468 companies
    • September 2022:160 companies
  • Number of identity verification
    The total number of identity verification using JPKI is 560 million times a year.
    It is the total of the number of electronic certification confirmations for signature and the number of electronic certification confirmations for user certification.
    • Number of electronic certification validity checks for signature: 50 million
    • Number of electronic certification validity checks for user verification: 510 million
  • Digital Authentication App
    Digital Authentication App downloads are 39000 DL.
    • Since Release (June - July 2024)
      • IOS: 22000
      • Android OS: 17000

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Efforts in digital promotion committee

We are working to create an environment in which no one is left behind in enjoying the convenience of the digital society.

Chart showing the development of human resources support systems for the digital society and the results of cooperation systems for the development of human resources support systems.

The progress is as follows.

  • Development of a human support system for the digital society
    • Number of digital promotion committee appointees
      • As of the end of August 2024:55,425
  • Cooperation system for development of human resources support system
    • Number of cooperating companies and organizations
      • As of the end of August 2024:189 organizations

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Promotion of growth strategies

Review of Legal System and Digital Response

The number of revising analog regulations provisions increased by 3,353 from fiscal 2023 to 4,365, and the number of entries on the Technology Map also increased significantly over the year.

A chart describing the performance of the regulatory review, the laws and ordinances review and the use of new technologies.

The progress is as follows.

  • Review of regulations
    The number of completed revising analog regulations was 4,365 clauses, an increase of 3,353 from March 2023.
    • March 2024:4,365 clauses
    • March 2023:1,012 clauses
  • Review of laws and ordinances
    • Number of inspections of all bills submitted to ordinary Diet in 2024:62 bills
    • Of the above, the number of bills that correspond to "analog regulations" and "regulations that stipulate administrative procedures for which information systems are expected to be developed": 30 bills
  • Use of new technologies
    The number of technologies included in the Technology Map (Technology Catalog) was 196, an increase of 169 from July 2023.
    • July 2024:196
    • July 2023:27

Related Information

Reduction of Burden on Business Operators by digital infrastructure Development

Since July 2023, the cumulative number of gBizID Prime registrations has increased by 22% to 1.22 million, and related e-Gov applications and GEPS electronic bidding are also being promoted.

A figure describing the performance of business ID development and administrative procedures, electronic bidding, and subsidy application.

The progress is as follows.

  • Development of Business IDs and Administrative Procedures
    • The total number of gBizID Prime registrations increased by 1.22 million, or 22%.
    • The number of e-Gov applications is 28.63 million.
  • Electronic bidding
    • Number of electronic bidding projects in the e-procurement system * 4
      • As of June 2024:292,000
  • Application for subsidy
    • Number of jGrants users
      • As of July 2024:223,000

Related Information

Semi-public digital infrastructure development

An information sharing system (PMH) has been launched to connect local governments and medical institutions. As of August 2024, 177 local governments are scheduled to introduce the system in advance. digitalisation of school affairs is also progressing.

Chart showing the results of medical, health, and nursing care, and school affairs DX.

The progress is as follows.

  • Medical, health and nursing care
    • PMH (Public Medical Hub): Local Government to Introduce Medical Care Subsidies
      • As of August 2024:177 local governments (157 municipalities in 20 prefectures)
  • School Affairs DX
    • Digitalisation ratio for sharing materials on campus * 5 : 33%
    • Digitalisation rates of absence, late arrival and early departure communication between teachers and parents: 31 per cent

Source: Figures for School-Affairs DX are the aggregate of the results of self-inspections of each school based on the "Checklist for School-Affairs DX under the GIGA School Concept" prepared by Ministry of Education, Culture, Sports, Science and Technology

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Use of AI in Digital Agency

Conducted a Technical Review for Appropriate Use of Generative AI in the Digital Agency and Government Administration in fiscal 2023. The use of AI technology is progressing in Digital Agency as well.

Figure showing business use of generative AI and AI utilization results.

The progress is as follows.

  • Business Use of Generative AI
    • Usage of Generative AI in Digital Agency: 42%
  • Utilization of AI
    • Number of AI utilization studies in Digital Agency: 9
      1. Improving the quality of responses to public comments
      2. Labeling of procurement specifications
      3. Digital Government Promotion Standard Guideline Implementation Guidebook
      4. National Personnel Authority rules
      5. Citation search by laws and ordinances
      6. Increased efficiency in terminology creation
      7. Answer Draft Generation for Question Intent
      8. Translation of source code
      9. Document Sensitivity

Source: Improving the Environment for Technology Verification for Appropriate Use of Generative AI in Administration

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Construction of a safe and secure digital infrastructure

Optimization of national and local government systems

The number of systems using the Government Cloud increased significantly to 671 systems in August 2024.
The Imperial Household Agency, Cabinet Office / Cabinet Secretariat, Reconstruction Agency, Consumer Affairs Agency, and Japan Casino Regulatory Commission joined the GSS as planned, bringing the number of ministries and agencies with GSS to 10, up from five in July 2023.

Graph showing cloud utilization and infrastructure joint procurement results.

The progress is as follows.

  • Use of cloud
    The number of systems using the Government Cloud increased by 795% from August 2023 to 671 systems.
    • August 2024:671
    • August 2023:75
    • August 2022:17
  • Joint infrastructure procurement
    • The number of ministries and agencies implementing GSS increased by 10, or 100%, from July 2023.
      • July 2024:10 institutions
      • July 2023:5 institutions
      • July 2022:1 agency
    • Number of GSS connected users
      • As of July 2024: Approximately 35000

Related Information

Promotion of disaster prevention DX

As of the end of July 2024, the number of participating members of the Disaster Prevention DX Public-Private Joint Creation Council was 460. The number of services registered in the Disaster Prevention DX Service Map Catalog also increased by 42% from 2023.

A graph showing the results of the Public-Private Partnership Disaster Prevention DX Service Map Catalog.

The progress is as follows.

  • Public-Private Partnership
    The number of members of the Disaster Prevention DX Public-Private Joint Creation Council was 460, an increase of 32% from September 2023.
    • July 2024:460
    • September 2023:348
  • Disaster Prevention DX Service Map Catalog
    The number of services registered in the disaster prevention DX service map catalog was 200, an increase of 42% from September 2023.
    • July 2024:200
    • September 2023:141

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Footnote

  • * 1: The number of local governments that have put all 26 procedures related to child care and nursing care online is divided by the total number of local governments.
  • * 2: The number of information collaborations in the information provision network system.
  • * 3: The number of passport applications via Mynaportal includes renewals / acquisitions / changes.
  • * 4: The e-procurement system refers to government e-procurement (GEPS).
  • * 5: The digitalisation ratio of School Affairs DX is the percentage of schools that answered "Completely paperless / digitalisation" for each initiative.