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Achievements and Progress: Provision of Services that are Friendly to Consumers, Businesses, and Employees

Digital Agency provides services that are friendly to consumers, businesses, and employees.

My Number System

Enhancing the convenience of the people and the efficiency of administrative operations by expanding the My Number System

Various measures will be taken to promote the use of My Number and My Number Card, which are the foundations of a digital society, in order to improve convenience for citizens and improve the efficiency of administrative operations.

Annual Results and Progress

The Act on the Use of Numbers to Identify a Specific Individual in Administrative Procedures (My Number Law) has been revised to improve convenience for the public.
On May 27, 2024, the revised My Number Law and other laws came into effect. In addition to allowing people to carry their My Number Card without losing it when they move out of Japan, the My Number system has been introduced to allow the use of the My Number system for administrative work related to national qualifications for barbers, hairdressers, boat pilots and architects, as well as automobile registrations and residence permits, and to omit the need to attach documents such as a copy of Family Register.
In addition, the Partial Amendment Act (Amendment Act of 2024), which includes amendments to the My Number Act, was enacted in ordinary Diet in 2024, and new provisions were established to enable Digital Agency to provide necessary support to ensure the accuracy of specific personal data, and provisions were put in place to enable smartphones to be equipped with information to be printed on My Number Card tickets. Basic Act on the Formation of a Digital Society

Future development (plan)

  • We will consider the implementation of the 2024 Revised Law, including the installation of My Number Card functions in smartphones and the introduction of the next My Number Card.
  • The government will conduct a comprehensive survey on the usability of My Number System in each ministry and agency, and based on the results of the survey, it will aim to submit a bill to ordinary Diet in 2025.
  • The government will work closely with the Cabinet Office, Ministries and local governments to further promote the use of My Number System, such as by supporting local governments' efforts to inquire about information using My Number.

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My Number Card diffusion and utilization

Providing Quick and Convenient Services for Everyone ①

My Number Card accounts for about 70% of the total.
My Number Card enables safe, reliable and speedy identity verification, both in person and online.
We are promoting the spread of these services and are working on the "Online City Hall Service Concept," based on which various administrative procedures can be carried out from a smartphone without having to go to a city hall and personalized notifications can be delivered, and the "Citizen Card Concept," based on which various administrative services can be enjoyed by a single My Number Card.

Annual Results and Progress

The number of procedures that do not require a visit to a government office and services that can be used with a credit card has steadily increased.
Approximately 70% of the Japanese population owns a My Number Card card, and we will continue to vigorously promote the expansion of My Number Card usage so that many people will feel the benefits of owning a card.
The main procedures such as moving out report, moving in reservation, passport application, child care and nursing care can be done online, and the My Number Card can be used as a health insurance card. In addition, the My Number Card can be used with various administrative services such as library cards, non-writing counters, local currency and points.

Future development (plan)

  • Continuous improvement of UI / UX for moving-out notification, moving-in reservation and passport application
  • Expanding Online Application for Municipal Procedures
  • Promotion of Online digitalisation for National Qualifications
  • Development of conditions necessary for use of health insurance cards in My Number Card
  • Promotion of integration with driver's licenses, residence cards, patient registration cards, medical expense subsidy cards, etc.
  • Promoting the creation of examples of My Number Card utilization in local governments by utilizing Vision for a Digital Garden City Nation issue Fund

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Providing Quick and Convenient Services for Everyone ②

My Number Card can be used not only for administration but also for private sector as well as Japanese Public Key Infrastructure using electronic certification.
The use of private sector will enable safe, reliable and speedy identity verification of customers. Under the banner of "Vision of Safe and Convenient Online Transactions," we are working to expand the use of My Number Card in various private services and situations.

Annual Results and Progress

The number of private companies using the identity verification function of the card increased to 580, and the use of new industries and services expanded.
The use of My Number Card by banks, securities companies, non-life insurance companies and other private sector services is expanding, and the number of companies using Wi-Fi has increased to 580 as of August 2, 2024.
The electronic certification usage fee for the private sector has been free for three years since 2023, and with the launch of the service to provide the latest address information, the private sector can be obtained from the J-LIS.
We have launched a service equipped with electronic certification for smartphones, and you can receive various My Number Card services using biometrics without carrying a My Number Card. (Starting from Android devices)

Future development (plan)

  • Dissemination of information on the benefits, procedures, and examples of use, and expansion of use of consultation services
  • Creating applications in various fields such as entertainment
  • Promoting support for various services, such as allowing convenience stores to use a Various Certificates as a electronic certification or health insurance card through a service equipped with a smartphone issue
  • In addition to the electronic certification built-in service for smartphones on iOS devices, the four basic information owned by My Number Card will be installed in smartphones in the spring of 2025.

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Mynaportal

All administrative procedures via smartphone

We aim to provide administrative services that are easy to use, safe, and user-friendly.
In an increasingly diverse society, you can easily use your smartphone on holidays, at night, or even from a remote location, without having to go to a government office.
There is a need for a system that enables people to receive various administrative services.

Annual Results and Progress

A new official version of Mynaportal has been released. New features have been added, and the number of accesses has increased to about 13.18 million, and the number of logged-in users has averaged about 270,000 per day.
In order to make procedures and information confirmation easier and easier for users to understand, the service was gradually upgraded to a demonstration alpha version in December 2022 and a demonstration beta version in August 2023, and a new official version was released in March 2024. We will continue to receive feedback and make improvements from the perspective of users to make the service more convenient. In addition, we released new functions, such as a function to apply for a declaration form for dependents, etc. for pensions, a function to link a withholding record for employment income with e-Tax, and a function to apply for national qualifications online. Mynaportal was accessed approximately 13.18 million times, and the number of logged-in users averaged approximately 270,000 per day (from September 2023 to July 2024).

Future development (plan)

  • Acquisition of letter of separation (Fiscal 2024)
  • Family register information linkage function (fiscal 2024) / Family register furigana application function (fiscal 2025)
  • New passport application functions (FY 2024)
  • Functions such as application for change of address on license (FY 2024)
  • Back-End Feature Updates (FY 2025)
  • Expansion of private sector services using Mynaportal APIs

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Digital Authentication App

Using digital technology to create a safe and secure identity verification

Promoting the use and application of identity verification by expanding the use of My Number Card using digital technology.
With the digitalisation of various services, non-face-to-face identity verification is required in various scenes. On the other hand, due to the cost burden of system development and the unclear identity verification required for each service, identity verification by My Number Card electronic certification, especially identity verification using electronic certification for user certification, has not spread.

Annual Results and Progress

In June 2024, Digital Authentication App was released. Making identity verification using My Number Card safe and easy.
Digital identity verification was released in June 2024 to make Authentication App using My Number Card safe and easy. This application uses the industry standard OpenID Connect.
By utilizing * 1 (Digital Authentication App Service APIs), APIs provided by Digital Agency that link with Digital Authentication App, identity verification functions using My Number Card can be easily incorporated.
In addition, through the Digital Authentication App service site launched on the Digital Agency website, etc., we will make a Public-Private Partnership and convey the identity verification utilizing digital technology in an easy-to-understand manner. Of the business operators, etc. that plan to use the service, 93.9% * 2 plans to use the certification API using electronic certification for user certification.

Future development (plan)

  • Community Management to Communicate the Digital identity verification in an Understandable Way

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Standardization of local government systems

Improving Efficiency of Administrative Work and Providing Quality Services

By standardizing the core business systems of local governments, we aim to improve the efficiency of their operations and the convenience of their services to residents.
Until now, local governments have developed and customized their own core business systems, such as resident records. As a result, the burden of maintenance, management, and renovation has been heavy, and the use of cloud computing has been difficult to advance. If local governments' core business systems are standardized, local governments' human and financial burdens will be reduced, and they will be able to focus on improved services for residents that matches local circumstances.

Annual Results and Progress

Strengthen cooperation with local governments and business operators to accelerate the transition to standard compliance system.
In principle, in order to prepare for the standardization by the end of fiscal 2025, we are working with related ministries and agencies to revise the standard specifications, carefully checking the progress of local governments, and understanding and resolving issues, including technical ones. In addition, we have established a "Business Council" with developers in the standard compliance system to understand the development status of the system and issues related to the transition, as well as providing appropriate information and exchanging opinions. We will continue to work so that local governments can smoothly and safely transition to the standard compliance system.

Future development (plan)

  • As a general rule, by the end of March 2026, aim to migrate the core business systems of local governments to standard compliance system using Government Cloud

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Public service mesh

New Infrastructure for Data Linkage to Support Resident Services

We aim to further improve the residents' service experience and simultaneously improve the efficiency and reduce the burden of work in the government officials by promptly utilizing and cooperating with administrative data.

  • [Utilization of Information in Local Governments] It is important to reduce the burden on both the people who carry out the procedures and the officials in charge of administrative affairs, and to develop an environment where they can receive the necessary support at the necessary time.
  • [Information Cooperation between Administrative Organs] We will improve the processing capacity to meet the ever-increasing needs for information cooperation.

Annual Results and Progress

Promoting technical studies for the operation of the public service mesh.
The public service mesh (infrastructure for information collaboration) is targeted for implementation during fiscal 2025. In order to ensure the safe and smooth utilization and collaboration of data held by the government, technical studies are being conducted mainly in two frameworks: "information utilization within local governments" and "information collaboration between government agencies."

  1. [Utilization of Information within Local Governments] In fiscal 2024, we will verify the functions to smoothly realize cross-business data extraction and processing and data linkage, using the benefit support service as an example of utilization.
  2. [Information Cooperation among Administrative Organs] Regarding information cooperation among administrative organs based on My Number System, the government will promote the design and development of common functions equivalent to the current intermediate servers, etc., from FY 2024.

Future development (plan)

  • [Utilization of Information in Local Governments] While ensuring consistency with data requirements and collaboration requirements in the unification and standardization of local governments' core business systems, from fiscal 2025, we will sequentially enable local governments to empirically use necessary functions on the Government Cloud.
  • [Information Cooperation among Administrative Organs] From January 2026, common functions will be provided to the Cabinet Office, Ministries and Agencies, etc.

Related Information

Data preparation

Ensuring data quality

In order to provide high-quality administrative services even with limited human resources, improve the convenience of the people, and simplify and streamline administrative operations, in addition to ensuring that all procedures and services are completed in digital format (digital-first), it is necessary to develop environments that enable administrative agencies to smoothly perform data-linkage and realize multiple procedures and services in a one stop manner (connected-one-stop), including the elimination of the need to submit information twice (once-only) and private-sector services. In addition, from the perspective of promoting smooth data-linkage, it is necessary to thoroughly ensure the quality of data held by administrative agencies. In light of Overall Review of My Number Information, the government will provide careful support to organizations implementing linkage based on the support regulations newly established in Act on the Use of Numbers to Identify a Specific Individual in Administrative Procedures to ensure the accuracy of specific personal information.

Annual Results and Progress

Act for Partial Revision of the Basic Act on the Formation of a Digital Society, etc. * 3 was established.
This law was enacted at the 213th session of the National Assembly in ordinary Diet on May 31, 2024. The purpose of this law is to develop and promote the use of the Public Basic Information Database (Base Registry) and to make necessary amendments to the My Number and My Number Card in order to improve the convenience of those involved in administrative procedures and to simplify and streamline administrative operations through the use of information and communications technology.

Future development (plan)

  • In order to prevent typographical errors and typographical errors due to manual input, the GOJ will promote the use of a well-established public basic information database (base registry) and related reference implementations when inputting the names of corporations, the locations of their head offices, addresses of individuals, and the locations of their offices in online application, etc.
  • "Cross-Sectoral Guidelines on My Number Registration Affairs in My Number Usage Affairs" * 4 Revised as needed by
  • Study on digitalisation of My Number registry

Related Information

Public money receiving account

To make sure that we get public benefits quickly

By utilizing the public money receiving account, the receipt of various benefits such as pensions and child allowances becomes smooth.
In Digital Agency, the registration and use of public money receiving account are promoted from the viewpoint of improving the efficiency of benefits procedures and benefits administration.
We are also promoting the use of the Special Public Benefit System, which makes it possible to quickly provide benefits even in an emergency.

Annual Results and Progress

Realization of prompt benefits through promotion of registration and use of public money receiving account and specified public benefits.
The number of registered accounts in public money receiving account has increased by approximately 54 million since August 2022 to approximately 63.2 million as of the end of June 2024. The public money receiving account has become available for the receipt of 162 types of benefits based on individual laws. In addition, the Specified Public Benefit Program, which is designated as benefits for emergencies not based on individual laws, has a track record of designating 1,732 benefits. As of the end of June 2024, the number of local governments (number of prefectures and municipalities) that have provided benefits using public money receiving account was 1,437 out of a total of 1,788 local governments. In addition, in order to further ensure that public money receiving account can be used with peace of mind, we are taking measures to eliminate accounts that are highly likely to be registered by someone other than the person himself / herself.

Future development (plan)

  • Continue necessary efforts to start accepting registrations of public money receiving account through financial institutions
  • Continue to promote the use of the Specified Public Benefit System

Related Information

JGrants and gBizID

Administrative procedures for business operators are also online

We will promote the online implementation of administrative procedures related to projects and support the improvement of productivity in the private sector.
Until now, administrative services related to business have been a burden on business operators due to complicated procedures such as requiring individual accounts and applications for each system and system.

Annual Results and Progress

The acquisition of gBizID is completed online. The cumulative number of users of jGrants has increased by about 1.2 times.
As for the Corporate Common Authentication Platform (gBizID), it became possible to issue accounts online, and the number of prime accounts issued exceeded 1.2 million, and the number of systems with which the national and local governments cooperate expanded to 187.
As of the end of July 2024, the subsidy application system (jGrants) had been used by a cumulative total of approximately 220,000 businesses, and by 15 ministries and agencies and 47 local governments in charge of subsidy programs.

Future development (plan)

  • GBizID Added an administrator authority function that allows member accounts to be issued, enabling management at the business site level, etc. (fiscal 2024)
  • Addition of proxy application functions and UI / UX improvements in jGrants (fiscal 2024)
  • Addition of account register function to jGrants (FY 2025)

Related Information

e-Gov

Online application Service Adds New Features to Public Comments

We will add electronic payment functions for online application procedures and improve the convenience of procedures bookmarking functions and search functions.
In order to make administrative procedures online, it is important for ministries and agencies to share a mechanism that enables them to easily make a series of processes such as examination of procedures online without building their own business systems. We have developed a new function in the e-Gov so that users can engage in smooth social and economic activities.

Annual Results and Progress

Enhanced e-Gov services to improve convenience and administrative efficiency.
In conjunction with the e-Gov system switch, the "e-Gov online application Service," which allows applications and notifications for administrative procedures to be made over the Internet, has expanded the range of procedures for electronic payment of fees, etc., expanded the maximum number of procedure bookmarks that can be registered, and enabled the automatic display of candidate procedures below the search entry field while entering the name of the procedure to be searched.
Currently, the e-Gov handles more than 5,800 government administrative procedures and receives more than 28 million online application annually.
In addition, the "e-Gov Public Comments" can now be submitted not only through the conventional opinion submission form but also in an electronic file * 5 .

Future development (plan)

  • Development of functions for e-Gov online application services in response to the shift to online administrative procedures by local governments, etc. (during fiscal 2024)

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Design system accessibility

To a universally accessible web service

Consideration was given to the accessibility and usability of digital products and services.
The "Web Accessibility Introduction Guidebook * 6 " was updated and the design system website was released.
By allowing everyone to enjoy the benefits of digitalisation, regardless of geographical constraints, ages, genders, disabilities or diseases, nationalities, economic conditions, etc., we aim to realize a digital society where "no one is left behind", where various problems in daily life, etc. can be solved and the richness can be truly felt.

Annual Results and Progress

  • Update of the web accessibility introduction guidebook and release of the design system website.
    In March 2024, we updated the content of the Web Accessibility Implementation Guidebook, a document that was published to encourage government websites and applications to be made accessible to a wide range of people. In May 2024, we updated the content of the Design System, which provides accessible design parts, and released the Digital Agency Design System Beta website.

Future development (plan)

  • Revision of the Web Accessibility Implementation Guidebook
  • Continuously expanding and updating guidelines and codes in the design system
  • Enhancement of guidelines for maximizing the value obtained by each service user from the viewpoint of the user (service design) and ease of use (usability)

Related Information

Public Basic Information Database (Base Registry)

Strengthen and accelerate initiatives that serve as the foundation for digital completion at corporations

Development and Promotion of Use of the Public Basic Information Database (Base Registry). At present, basic information such as the name and location of a corporation and the name and address of its representative is written many times each time procedures are carried out, documents are attached many times, and similar procedures are repeated many times when changes are made, creating a burden related to procedures. By developing a database of items common to various procedures as a public basic information database (Base Registry) so that various administrative organs can refer to it, it is possible to improve the convenience of citizens who carry out procedures, such as reducing the number of documents attached, omitting the notification of changes, and making the confirmation of registered matters online, and it is also possible to improve the efficiency of the administration of administrative organs. As policy effects, it is expected that the efficiency of approximately 50 million procedures per year will be improved, and that the administrative burden of citizens and online application will be reduced by approximately 31 billion yen per year by allowing base registry for address and other government officials to refer to the Address and Location Database (Tokyo) for 500 procedures by 2030.

Annual Results and Progress

Act for Partial Revision of the Basic Act on the Formation of a Digital Society, etc. * 3 was established.
This law was enacted at the 213th session of the National Assembly in ordinary Diet on May 31, 2024. The purpose of this law is to develop and promote the use of the Public Basic Information Database (Base Registry) and to make necessary revisions to the My Number and My Number Card in order to improve the convenience of those involved in administrative procedures and to simplify and streamline administrative operations through the use of information and communications technology. The government will formulate a plan to develop and improve the Public Basic Information Database and promote its development and use in a comprehensive and planned manner. The government will consider the roles to be played by relevant organizations and specific measures to ensure the quality of data constituting the Public Basic Information Database (Base Registry).

Future development (plan)

  • By the summer of 2025, we are planning to draw up a plan to improve the public basic information database.
  • The government will aim to develop an environment in which all administrative organs can access commercial and corporate registration information in FY 2025 and real estate registration information in FY 2027 and beyond (including the provision of real estate registration information on an annual basis from FY 2025).
  • As for the address and location database (base registry for address), Digital Agency, with the cooperation of local governments and in cooperation with related ministries and agencies such as Ministry of Internal Affairs and Communications, will develop information on town names by the end of FY 2024, and will receive information on changes in town names from local governments with the aim of maintaining up-to-date information.

Related Information

Development of national and local digital common infrastructure

Development and operation of national and local digital common infrastructure

We will maintain and strengthen public services with digital power even in a society with a declining population.
The country has entered a society with a rapidly declining population, and the shortage of human resources, including administrative services, is rapidly becoming a serious problem. In order to maintain high-quality public services and respond more flexibly to the diversifying lifestyles and needs of the people, it is essential to improve the efficiency and convenience of the provision of public services by utilizing digital technology while ensuring security, even as constraints on human resources manifest themselves in all areas. There is a risk that it will not be in time to start work after the shortage of human resources for public services becomes serious. Therefore, both the national and local governments need to share the basic values mentioned above, cooperate and collaborate with each other, efficiently develop and operate digital infrastructure from the current point in time, and optimize overall while avoiding overlapping investment.

Annual Results and Progress

Cabinet approves "Basic Policy on the Development and Operation of Common Digital Platforms for the Government and Local Governments" in Priority Plan for the realization of a digital society.
In order to maintain and strengthen public services with digital power even in a society with a declining population, it is important that the central and local governments cooperate to develop a common system and expand a mechanism for a wide range of local governments to use it, rather than having 1,788 local governments individually develop and own the system. Based on "Basic Policy on the Development and Operation of Common Digital Platforms for the Government and Local Governments," we are working with the Secretariat of the Cabinet Secretariat Digital Administrative and Fiscal Reform Council to develop and operate a national and local digital common infrastructure.

Future development (plan)

Based on Basic Policy on the Development and Operation of Common Digital Platforms for the Government and Local Governments, in cooperation with the Secretariat of the Cabinet Secretariat Digital Administrative and Fiscal Reform Council, the following measures will be implemented.

  • Deepen communication and consultation between the national and local governments, eliminate the harmful effects of sectionalism, and review operations and build systems under a cross-government promotion system.
  • While securing the necessary specialized human resources mainly in Digital Agency, we will promote initial development, transition and dissemination support, Digital Public Infrastructure development, dissemination support to local areas, etc.

Related Information

Policy dashboard

Strengthening efforts to make "digitalisation" a "matter of course" by solving problems using digital technology

We will strengthen efforts to visualize policy data (policy dashboards, etc.).
Monitor the progress toward the desired society, refer to it in the government's efforts, make it public, and implement continuous improvement.
In addition, it is necessary to actively disseminate and publicize information on specific initiatives and results using digital technology, and to show by example that life is actually becoming more convenient.

Annual Results and Progress

Monitoring and promotion of agile policies using policy dashboards, etc.
In response to the need within the government to promote the use of data-based indicators, measurement, and visualization of progress in Japan's policies, Digital Agency has been promoting the development, operation, and publication of policy dashboards for the purpose of data-based visualization and analysis, focusing on digital policies, from fiscal 2022 to fiscal 2024.

Future development (plan)

  • Number of policies that used or disclosed policy dashboards (cumulative total): 15 by FY 2025
  • Policy Dashboard page views (cumulative PV): 150,000 PV by FY 2025

Related Information

Annotation

  • * 1: An abbreviation for Application Programming Interface. A mechanism that facilitates the development of applications and the sharing and utilization of data by using information and functions of other systems.
  • * 2: Including businesses that use both authentication and signature APIs. Businesses that use only authentication APIs account for 69.7%.
  • * 3: Act for Partial Revision of the Basic Act on the Formation of a Digital Society, etc. to Improve the Convenience of Persons Concerned with Administrative Procedures, etc. through the Use of Information and Communications Technology and to Simplify and Improve Efficiency of Administrative Management
  • * 4: Issued in October 2023 to each organization implementing My Number linkage as a recurrence prevention measure in order to eliminate new My Number linkage errors as much as possible. Revised in December 2023 and May 2024 by analyzing the causes of My Number registration errors and adding additional measures.
  • * 5: Whether or not to submit an electronic file depends on the public comment of each organization.
  • * 6: A guidebook for administrative officials and business operators who are working for the first time on making it possible for various people to use information and services provided digitally (web accessibility) regardless of the presence or degree of disability, age, or usage environment